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Dell Outlet - Frequently Asked Questions

  • Where can I check the status of my Dell Order?
    • You can view the current status of your order and the latest estimated delivery date online by entering your Order Number or Internet Receipt Number on your Online Order Support.
      You will need to have your Dell Order Number or Dell Internet Receipt Number or use the additional look up options available.
  • Where can I find my Order Number and Customer Number?
    • Your Order Number and Customer Number are sent to you in the Order Confirmation document via email after your order is processed.
    • Please be sure to check your Spam mailbox to see if your email filters have identified the email from Dell as spam.
  • Where do I find my Internet Receipt number?
    • Your Internet Receipt number is sent to you in the Order Acknowledgment document via email after you place your order on the Internet.
    • Please be sure to check your Spam/Junk mailbox to see if your email filters have identified the email from Dell as spam.

  • You can get live answers from a Dell Product advisor through Online Chat support. Product advisors will endeavour to help you choose the right product as per your requirements. Advisors are available from 9:00 a.m. to 6:00 p.m. GMT Monday – Friday.

  • It’s only possible to cancel your order before we start to manufacture it. To check if it’s still possible to cancel, please contact Dell Outlet Customer Care.
  • If your order has passed “In Production” or “Shipped,” it’s no longer possible to cancel it. However, after you receive delivery of your order, you still have the option to return it to Dell within 14 Days from the receipt of order.

  • We gladly accept most major credit cards, including Visa, AMEX, Maestro® and MasterCard®. We do not accept Solo cards.

  • Dell Outlet Systems are sold without monitors. If you wish to purchase a refurbished monitor, please click here.

Consumer Returns Policy:

  • Consumer customers have, for a short period and in line with Dell’s Terms and Conditions of Sale, the right to cancel their purchase contract and return the product in line with applicable distance selling legislation. A reasonable charge will be payable to cover the costs of collection and this will simply be deducted from your refund. For more information, collection costs levied and to request a return, click here.

Commercial Returns Policy:

  • Commercial and Public Sector customers have no automatic right of return without cause (e.g. later than estimated delivery, changing purchase plans or finding a cheaper alternative). In line with Dell’s standard Commercial Terms of Sale, customers will of course be able to return any product which is missing, wrong or damaged following delivery and customers should notify Dell as soon as possible in these circumstances, following which Dell will arrange repair or replacement of the relevant product.

  • All refurbished desktop and notebook systems from Dell Outlet ship with the operating system that they were originally sold with.
  • Please note there is no backup media included with these systems and server offers do not come with an operating system.


Terms and Conditions:
For Terms and Conditions (including cancelations and return policy) click here.

  • How can I create “My Account” on Dell.co.uk?
    To create "My Account" on Dell.co.uk, perform the following steps:
    1. Open: My Account.
    2. Select "Create a Dell.co.uk account"
    3. Fill in the required fields.
    4. Select "Complete Registration" at the bottom of the form.
  • Why am I getting an error message when I attempt to register or update "My Account?"
    • "This email address already exists"
      • This error indicates that there is an existing "My Account" profile created using the same email address.
      • You can use the "Forgot Password" link to retrieve the password associated with the email.
    • "This Customer Number is already tied to another member's profile"
      • This error indicates you already have an existing account using that Customer Number.
      • Try to log into the existing account. You can request your original “My Account” password if you have forgotten it.
  • What do I do if I have forgotten "My Account" login password?
    • If you have lost or misplaced your "My Account" password, you can have it sent to you by email.
      1. Open: My Account.
      2. Select "Forgot your Password?"
      3. Enter your email address in the Email Address box. This must be the email address that is currently registered in your "My Account" profile.
      4. Select "Continue".
    • If you have lost or misplaced the password for the email address that was used to create your My Account password, you have two options:
      1. Reset your email address password. Refer to your email provider for more information.
      2. Create a new My Account. Refer to the above FAQ.
  • How do I change my password or email address for "My Account" on Dell.co.uk?
    • To change your password, perform the following steps:
      1. Log into My Account.
      2. Select the link named "Email and Password" that is listed under the "My Account Settings" section.
      3. Update the appropriate field:
        • Password - Enter your new password in the "New Password" box and in the "Confirm Password" box
        • Email - Enter your new email address in the Email Address field
      4. Select "Update."
    • As an added security feature, our system only allows for one password change request every 24 hours.
  • Can I consolidate separate "My Account" registries into one?
    • You cannot automatically consolidate or combine multiple "My Account" registries into one.
    • You can manually update one of your “My Account” profiles to include the separate customer and order numbers from the other accounts.
      1. Open: My Account.
      2. Enter your username and current password, and then select Sign In.
      3. Under "My Orders" (first option on the right side), select "Order Status."
      4. Select "Find Missing Orders" (option on the bottom left side).
      5. Fill in the required fields.
      6. Select "Add Customer Number."
  • Why don't my most recent orders appear in the "My Account" profile?
    If you ordered online without first signing into your “My Account’ profile or did not notify your Dell Representative of your "My Account" customer number, your order may not be automatically listed.
    • You will need to add your recent order to your "My Account" profile.
      1. Open: My Account.
      2. Enter your username and current password, and then select Sign In.
      3. Under "My Orders" (first option on the right side), select "Order Status."
      4. Select "Find Missing Orders" (option on the bottom left side).
      5. Fill in the required fields.
      6. Select "Add Customer Number."
    • To help ensure that details of your future orders appear in your "My Account" profile, follow these guidelines:
      1. Ordering online: Sign into your “My Account” profile before ordering online.
      2. Ordering by phone: When you're ordering by phone, tell the Dell representative the Customer Number for your "My Account" profile, and ask that they use it to place your order
  • How do I deactivate “My Account” on Dell.co.uk?
    1. Open: My Account.
    2. Select "Settings"
    3. Follow the provided path to deactivate your “My Account” information.
  • My Account Related Topics:
    You can use my Account to check Order History, Account Settings, Products and Services and Dell Rewards.
    • My Products & Services FAQs
Intel® Core™ Ultra Processors
Learn More