Article Number: 000175625
How do I Reset and Drain Power of my Dell PowerEdge Server?
Summary: When facing a hardware issue, the first thing to try is to reset the server in order to restart them. This article explains the difference between a reset and a hard reset.
Article Content
Symptoms
Note: This article is part of the Server Tutorials: Support Tools, available here.
When facing a hardware issue, the first thing to try is to reset the server in order to restart them. This article explains the difference between a restart, reset, and a hard reset.
Enterprise components are designed to remain powered on 24/7 but when you face an issue, a reset of your device can make things work. There are 3 levels of reset:
-
Restart: Use the normal procedure to restart your device.
-
Reset: If the device is not responding to any command, press the power button for 10 seconds. Power is cut, and device will restart.
-
Hard Reset: As some components still powered and do not reboot when you reset (for example the iDRAC). It is advised to perform a hard reset if the 2 above procedures are not solving the issue or if some components are not responding.
1. Power the server down.
2. Disconnect server from all power cables, Network cables.
3. Hold down the power button continuously for at least 10 seconds.
4. Insert power cabless and network cables back to the system.
5. Wait about 2 minutes before powering on the server for iDRAC to be refreshed.
6. Power the system on.
Cause
-
Resolution
Please refer to this video:
Article Properties
Affected Product
Servers
Last Published Date
12 Dec 2023
Version
8
Article Type
Solution