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How to Use the Recovery USB Drive on Dell XPS Laptops with USB Type-C ports

Summary: Certain Dell XPS laptops only have USB Type-C or USB-C ports. Using a Dell recovery USB drive on these systems requires you to use a USB Type-C to USB Type-A dongle or adapter when trying to connect a USB device with a standard USB Type-A connector. ...

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Symptoms

Affected systems

  • XPS 13 7390
  • XPS 13 7390 2-in-1
  • XPS 13 9300
  • XPS 13 9365 2-in-1
  • XPS 13 9370
  • XPS 13 9380
  • XPS 15 9575 2-in-1

Cause

 

Resolution

When connecting a USB device with a standard USB Type-A connector to these laptops, use the USB Type-C to USB Type-A dongle or adapter that was shipped with the laptop.

Additional Information

 

Affected Products

XPS, XPS 13 7390 2-in-1, XPS 13 7390, XPS 13 9300, XPS 13 9365 2-in-1, XPS 13 9370, XPS 13 9380, XPS 15 9575 2-in-1