Knowledge Base

A guide to the new and improved Product Support Online Tools



This article provides information on how to use the new and improved Product Support Online Tool.


Table of Contents:

  1. What is the the Product Support Online Tool?
  2. Why would you use the Diagnostics Section?
  3. Why would you use the Support Topics & Articles Section?
  4. Why would you use the Drivers & Downloads Section?
  5. How useful is the Manuals Section?
  6. What does the Warranty Section do for you?
  7. What use is the System Configuration Section?
  8. Why would you use the Parts & Accessories Section?

1. What is the the Product Support Online Tool?

Product Support page

The Product Support Online Tool is all of Dell's support pages linked from the one front page, where you can enter your Service Tag or select a Product Type.

The guides below will take you through each of those tools in detail. Most of them will be readily identifiable from the older support pages. However we will go through any changes and improvements.

If you're looking for information on your system status, drivers, documentation, upgrades, maintenance and support guides, then this is the best place to start.


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2. Why would you use the Diagnostics Section?

Diagnostics Section

The first choice on the menu running down the left hand side of the page is Diagnostics.

This section links you to the Dell Online Diagnostic Tool.

Use the link below to open an article that takes you through using this tool in more detail.

The article deals with:

  • Why would you use the Dell Online Diagnostic Tool on your Dell PC?
  • What are the different types of diagnostic possible using the tool?
  • Getting Started running the Diagnostic
  • Can you use error codes from other Dell Diagnostics to shorten the troubleshooting?
  • What happens if the diagnostic fails?
  • You can log a call using the results of the diagnostics without having to call in to technical support.

For a more detailed description, please click on the link below.


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3. Why would you use the Support Topics & Articles Section?

Support topics Section

The Second choice on the left hand side menu is Support Topics & Articles.

This section takes you through several different options for locating online support and repair guides to enable you to fix your issue yourself.

The link below goes into this in more detail.

The article deals with:

  • Do you prefer to Resolve issues yourself, rather than call in to Support?
  • Top Solutions
  • Trending Discussions
  • Additional Resources
  • Video Tutorials
  • Search

For a more detailed description, please click on the link below.


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4. Why would you use the Drivers & Downloads Section?

Drivers Section

The Drivers and Downloads section is the Third choice down on the left hand side menu.

However it is one of the most often used on the product support page.

Please use the link below to read an article that takes you through this section in more detail.

This article contains information on:

  • Do you need to update or install the drivers for your Dell PC?
  • Identifying the Correct Drivers
  • Downloading the Drivers
  • Installing the Drivers
  • Identifying and Installing any missed Drivers

For a more detailed description, please click on the link below.


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5. How useful is the Manuals section?

Manuals Tab

The fourth choice down the left hand side menu is Manuals.

This gives you access to all of the manuals, user guides and documentation for your particular product.

This can be especially useful, because the manuals include step by step how to guides for removing and installing the hardware in your system. This is something that is essential if you were to attempt to either troubleshoot a fault with your system or if you were to attempt to upgrade the system in any way.

Note: A future change to watch out for is adding the documentation for any software shipped with the system to the manuals menu. This is planned for sometime in the next 12 months.


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6. What does the Warranty Section do for you?

Warranty Tab

The fifth choice on the left hand side menu is Warranty.

This gives you the status of your various warranties for your particular product. (As long as you've entered a Service Tag.)

There will be an onscreen security question before your information will be displayed. Knowing the type and status of your warranty can be very useful, because it will let you know if any work needed on the system will be covered and let you know when you would need to renew the warranties to keep the system covered.


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7. What use is the System Configuration Section?

The sixth choice down the left hand menu is System Configuration.

This section gives you two options:

  1. Original Configuration - This gives the system information and a list of how the system shipped from us.

Original Config

  1. Current Configuration - This gives a list of how the system is currently setup, it will show any changes from how the system originally shipped. You will be asked to run the "Analyse This " tool at this point.

current Config

This is very useful. It can identify if a part is original to the system. If it isn't original to the machine, it wouldn't be covered by the warranty of the machine. It will advise how old the machine is and will show how the machine is set up. You can use this information to locate the correct drivers for your machine. You can also use this information to decide if and what kind of upgrade is needed and possible for your machine.

Analyse This

If you click this button, it will take you to a End User License Agreement (EULA) page. If you agree to the terms, it will download a file to your PC which will allow the site to check your systems current configuration. If this successfully completes, it will put this new information through to filter the other options available from the product support page.

What the program is basically analysing is your systems configuration. It will check what's currently fitted in the system against what originally shipped and will run any errors reported.


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8. Why would you use the Parts & Accessories Section?

Parts Sales Section

The Parts and Accessories section is the seventh and final choice at the bottom of the left hand side menu.

As long as you have the correct service tag entered or have run the Analyse This tool, this section will show you a selection of headers of different components in a Dell PC.

If you click on any header it should show you a list of the available components of that type, that have been matched to your system type. They should also be superior to the parts already installed.


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Article ID: SLN285041

Last Date Modified: 10/11/2017 05:03 AM


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