This article provides information on how to use the Dell Product Support pages and the various tools offered.
The Product Support Online Tool is all of Dell's support pages linked from the one front page, where you can enter your Service Tag or select a Product Type.
The guides below will take you through each of those tools in detail. Most of them will be readily identifiable from the older support pages. However, we will go through many changes and improvements.
If you're looking for information on your system status, drivers, documentation, upgrades, maintenance and support guides, then this is the best place to start.
This section links you to the Dell Online Diagnostic Tool.
Use the link below to open an article that takes you through using this tool in more detail.
The article deals with:
For a more detailed description, please click on the link below.
This section takes you through several different options for locating online support and repair guides to enable you to fix your issue yourself.
The link below goes into this in more detail.
The article deals with:
Drivers and Downloads is one of the most often used on the product support page.
Please use the link below to read an article that takes you through this section in more detail.
This article contains information on:
For a more detailed description, please click on the link below.
This gives you access to all of the manuals, user guides and documentation for your particular product.
This can be especially useful because the manuals include step by step how to guides for removing and installing the hardware in your system. This is something that is essential if you were to attempt to either troubleshoot a fault with your system or if you were to attempt to upgrade the system in any way.
This gives you the status of your various warranties for your particular product. (As long as you've entered a Service Tag.)
There will be an onscreen security question before your information will be displayed. Knowing the type and status of your warranty can be very useful because it will let you know if any work needed on the system will be covered and let you know when you would need to renew the warranties to keep the system covered.
This section gives you two options:
Original Configuration - This gives the system information and a list of how the system shipped from us.
Current Configuration - This gives a list of how the system is currently set up, it will show any changes from how the system originally shipped. You will be asked to run the "Analyse This " tool at this point.
This is very useful. It can identify if a part is original to the system. If it isn't original to the machine, it wouldn't be covered by the warranty of the machine. It will advise how old the machine is and will show how the machine is set up. You can use this information to locate the correct drivers for your machine. You can also use this information to decide if and what kind of upgrade is needed and possible for your machine.
If you click this button, it will take you to an End User License Agreement (EULA) page. If you agree to the terms, it will download a file to your PC which will allow the site to check your systems current configuration. If this successfully completes, it will put this new information through to filter the other options available from the product support page.
What the program is basically analyzing is your systems configuration. It will check what's currently fitted in the system against what originally shipped and will run any errors reported.
As long as you have the correct service tag entered or have run the Analyse This tool, this section will show you a selection of headers of different components in a Dell PC.
If you click on any header it should show you a list of the available components of that type, that have been matched to your system type. They should also be superior to the parts already installed.