How to Troubleshoot 010-317: IOT Fuser Detached Error on the C2660DN / C2665DNF / C3760N / C3760DN / C3765DNF Dell Laser Printers
Summary: Refer to the steps provided for help resolving the 010-317: IOT Fuser Detached Error on the C2660DN, C2665DNF, C3760N, C3760DN and C3765DNF Dell Laser printers.
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Symptoms
Refer to the steps for help resolving the 010-317: IOT Fuser Detached Error on the C2660DN, C2665DNF, C3760N, C3760DN and C3765DNF Dell Laser printers.
| Step | Check by User | Yes | No |
| 1 | Open the rear cover. Is a fuser installed? | Go to Step 2 | Contact Dell Technical Support |
| 2 | Turn the power off and on and check that the error reoccurs. Is the error displayed? |
Go to Step 3 | End of Work |
| 3 | Turn the power off. Open the rear cover. Remove the fuser. Reinsert the fuser. Is the error displayed? |
Go to Step 4 | End of Work |
| 4 | Turn the power off. Open the rear cover. Remove the fuser. Inspect the PPID on the fuser. Is the PPID on the fuser correct? |
Go to Step 5 | End of Work |
| 5 | Reinsert the fuser. Is the error displayed? | Contact Dell Technical Support |
End of Work |
Picture of the fuser in the rear of the printer:
Picture of the unit without the fuser installed in the rear:
More information can be found in the C2660dn User's Guide, C2665dnf User's Guide, C3760n User's Guide, C3765dnf User's Guide.
If these steps do not correct the problem, please contact Dell Technical Support.
Cause
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Resolution
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