We're always happy to take your call, but it's not the only way to get help from Dell. If you're having trouble with your system, but it can still get online, go to dell.com/support.
Our online diagnostics can identify and help resolve both hardware and software issues without ever having to pick up the phone. If the system can't get online run our ePSA diagnostics. Your system hardware is tested.
If a fault is found you'll be given error and validation codes. Submit the codes on our support site for troubleshooting help, or to create an automatic parts dispatch or service call.
For interactive support start a chat session. On the support homepage select "Contact Us", "Get Technical Support", then "Technical Support Chat".
Enter your details to start a new chat. You can also contact us through social media. We're active on Twitter, Facebook, Google+ as well as our own Community Forums and TechCenter Social media lets you contact us whenever and wherever it suits you, share images with us to aid troubleshooting, and stay informed about the status of your cases.
For eligible customers, the TechDirect portal lets you manage parts dispatches, support cases and training certifications. The tool is simple to use, customisable and available in 11 languages.
For more information or to enrol visit techdirect.dell.com. For individual users, our SupportAssist monitors your system for software and hardware issues.
Software issues are resolved with updates and hotfixes. If hardware failure is detected replacements parts can be dispatched without having to contact support. Whatever method you chose, we'll be here, to help your business grow and thrive.
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