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Build & Deploy

Build & Deploy

Manage every detail of your PC fleet and infrastructure devices from project management to planning, configuration and deployment with greater speed and less effort using TechDirect.

ProDeploy Client Suite

A simpler, faster experience with TechDirect.

From one central location in TechDirect, you can manage every task required to get your PCs built, deployed, and running smoothly in no time. TechDirect lets you flexibly work with your Dell Technologies partner, or directly with us. Whether you are a new user or already use this site or work with our partners, we let you know when to go to TechDirect after your purchase. Input and manage every detail of your PC deployment – from factory build to onsite installation with ProDeploy Client Suite.

Use the sample order experience with ProDeploy to preview how TechDirect works and explore service options prior to placing real orders.

From your My Orders dashboard in ProDeploy, get to work on your purchased orders.

  • Custom BIOS settings.
  • Add services such as Asset Recovery Services or Data Erase.
  • Label preferences.
  • Imaging and provisioning instructions.

Tell us how you want your systems configured in the factory. Even access and download Image Assist, if needed. Next, if purchased, provide deploy services details including:

  • User settings and data migration to new systems.
  • Work instructions for each location for a hassle-free deployment onsite.
  • You or your Dell Engagement manager can view at any time.
  • Track your progress to completion, and reuse saved details, so your next orders start faster.

With ProDeploy Client suite, you also have the option to create dynamic custom asset and shipping labels for your business needs. Check out our simulator to view your customizations.

Imaging with Dell Image Assist

With Dell Image Assist we can help you create a custom, cross-platform image to apply to your Dell systems.

  • Set your standard: Build a reference system with the image you'd like to capture.
  • Create Image: Download and run Image Assist on your reference system to create a WIM image.
  • Test and Restore: Test and restore your Image Assist WIM image to make sure everything works as you expect.
  • Upload your Image: Upload your image to Dell through TechDirect, or ask your engagement manager for more details.

Ready to send us your image?

If you do not already have a contact, use the links below to contact one of our regional teams.

Image Assist resources:

Self-Healing Image Recovery

Self-Healing Image Recovery is a feature in TechDirect that allows PC users to remotely manage the recovery preferences for individual PCs or a fleet of PCs. It provides a recovery environment that can be used to recover the operating system when a PC is unable to boot. The recovery process involves scanning for available operating systems and restoring them. Self-Healing Image Recovery requires minimal or no assistance from technical support and can be used to diagnose and troubleshoot issues before the PC boots to the operating system. It is important to note that the recovery process permanently deletes data from the PCs, so it is recommended to back up the PC data according to the policies and guidelines of the organization.

Connected Provisioning

Connected Provisioning allows you to ship ready-to-work devices directly to your workforce—straight from the Dell factory and all configured from a secure cloud platform when you order PCs. By leveraging the cloud, Dell is speeding up the way devices are configured. That means seamlessly and securely preconfiguring in days.

TechDirect stays in sync with your latest configurations, letting you dynamically deliver content for all your repeat orders. You get your custom systems into the hands of your workforce with less time in the factory. As an IT admin or technician, you are always in control and can alter your preferences at any time.

How it works:

  • Prepare for provisioning: Upload applications, set policies, and create profiles in your current unified endpoint management (UEM) solution.
  • Run a readiness check: Download and run our readiness check app to identify any issues before you get started.
  • Connect with TechDirect: Connect your UEM solution so profiles are available for repeat orders.
  • Manage Orders: Assign profiles to orders and track their progress from TechDirect.

Data Erase

Data Erase enables IT administrators to remotely erase PC data from the cloud or equip their organization with a secure solution that the employees can use to locally sanitize their devices from any location. This solution offers the flexibility of self-service software, ensuring that employees can manage their end-user data securely and conveniently.

Data Erase performs an erasure that is compliant with the National Institute of Standards and Technology (NIST) Special Publication (SP) 800-88 Revision 1 "Guideline for Media Sanitization"—NIST 800-88 Purge - ATA.

The Data Erase service is available with the purchase of ProDeploy Plus. With each ProDeploy Plus purchase, you are entitled to one erase credit. One erase credit can be used to erase one drive. As an IT Administrator, you can manage the erase credits using the TechDirect portal. TechDirect is an online portal that allows you to manage your Dell Technologies products from one central location saving you time and boosting your productivity.

The information in this document is intended for IT Administrators who manage the erase credits, remotely erase the PC data, and enable the users to erase their drives securely.

Enterprise Project Services

From Enterprise Project Services, our online platform in TechDirect, work with our experts who take the guesswork out of your hardware and software deployments. We will get you from planning to implementation and beyond, maximizing your new technology from day one. Check out how to get started with ProDeploy Infrastructure Suite services in TechDirect.

How it works:

  • Place your order: As soon as we receive it, our dedicated team will get your custom engagements as well as ProDeploy and ProDeploy Plus projects moving.
  • Collaborate with us: Our experts will design and plan delivery of your perfect infrastructure solution including compute, storage, networking, data protection, and CI/HCI.
  • Implement your design: Let us know when your site is ready and we will begin installation. You can easily track progress along the way.
  • Sign off on deployment: You can review the configuration details before we close the project.

Dell Technologies Partners

Are you a Dell Technologies partner reselling or co-delivering TechDirect services? TechDirect will keep you in the driver’s seat for your customers as you manage their:

  • Account set up and contact information.
  • Preferred level of access to orders.
  • System build and deploy details.
  • Easily track your progress as you go.