TechDirect

Take control of your IT service and support lifecycle in TechDirect



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Why TechDirect

Streamline PC configuration, management and deployment from a single dashboard.
Drive better end-user experience, support and automation with telemetry.
Actionable insights and robust self-service in an intuitive, unified experience.
Tailored views, dashboards and on-demand reporting for faster issue resolution.
Self-dispatch and support for in-warranty client and enterprise systems.
Allows Dell Technologies partners to manage their activity and work on behalf of customers.

SupportAssist

Managing multiple PCs? Did you know you can now include SupportAssist as part of your custom image?

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Male Workers Discussing with Manager Over a Laptop at a Desk in an Office
IT Techs Working in a Dark Server Room

Asset Appraisal

Have you recently refreshed your technology? Get a quick estimate for your old equipment by filling out our Asset Appraisal form.

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Build & Deploy

Manage every detail of your PC feet and infrastructure devices from project management to planning, configuration and deployment with greater speed and less effort. Explore our offerings:

  • ProDeploy Client Suite
  • Enterprise Project Services for ProDeploy Infrastructure Suite
  • Image Assist
  • Connected Provisioning
  • Self-Healing Image Recovery
  • Ready Image


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What our customers are saying

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“We use the TechDirect portal to self-dispatch parts, and it’s cut the time in half that our techs spend repairing devices.”

Amy Remfrey
Director of Technology Support
PXU
“Dell TechDirect has been a game-changer for us. There is no minimum for the number of devices that can be sent back. We can send one device back if we want. This flexibility is extremely valuable to our business when supporting both onsite and remote employees.”

Roger Bengtsson
Head of Platform Development and Operations
Alfa Laval
“Connected Provisioning provides a simplified, end-to-end process. We’re freeing up our staff and letting Dell really manage that lifecycle for us.”

Dwight Snethen
Executive Director, End User Experience
Purdue University
“Dell ProSupport Plus with SupportAssist helps keep our laptops at peak performance for five years—even in warm, humid greenhouse environments."

Keith Bradley
VP of Information Technology and Security,
Nature Fresh Farms

RESOURCES Valuable insights and information

Access TechDirect

Create an account or join your company’s account in TechDirect. Manage all in-warranty systems free of charge. Available to partners.
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Getting Started Guides

Utilize our quick reference documents for all the information you need to get started
TechDirect Lifecycle Connect & Manage with SupportAssist Asset Recovery Services in TechDirect Using SupportAssist APIs Connect & Manage for Partners Asset Recovery Services for Partners Data Erase in TechDirect

Hands-on Labs

This hands-on simulator will guide you through the lifecycle of TechDirect, covering offers such as ProDeploy, Connected Provisioning, ProSupport for PCs with SupportAssist, Self-Healing Image Recovery, Data Erase, Asset Recovery Services and more.
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Join a Webinar

Learn how to get connected in one of our live webinars.
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TechDirect Community

Ask questions in the TechDirect user forum and find other helpful links.
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Resources for TechDirect Users

Training materials, FAQs, user guides, certifications and more to keep you productive.
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