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Self-Dispatch & APIs

Self-Dispatch & APIs

TechDirect provides the resources, skills and support capabilities required to deliver the services your organization requires. Empower your support team to submit their own requests for replacement parts or connect to existing help desks via our APIs, and watch your productivity jump.

Self-Dispatch

You can get support, order replacement parts, and boost your team’s productivity—all from one place with TechDirect’s self-dispatch service for your in-warranty hardware replacement needs.

Skip the service line with self-dispatch and empower your team to:

  • View, create and manage service requests from a single dashboard in TechDirect.
  • Boost productivity with self-dispatch and track performance metrics. Our internal analysis shows us that it can take up to 3 minutes to create a self-dispatch request in TechDirect versus an average 27 minutes when you call Technical Support.
  • Complimentary technical training for your IT admins and technicians across your PC or infrastructure fleets
  • Labor reimbursement options are available to companies that dispatch high volumes of parts.

"We use the TechDirect portal to self-dispatch parts, and it’s cut the time in half that our techs spend repairing devices. SupportAssist technology lets us customize rules to automate manual tasks, optimize performance, and remove viruses and malware." - Amy Remfrey, Director of Technology Support, Phoenix Union High School District.

Read our customer case study. Watch our customer testimonial video.

To get started in self-dispatch you need to complete our certification course(s) before submitting self-dispatch requests. Simply login to your TechDirect account to get started.

If your company dispatches a high volume of parts, our TechDirect labor reimbursement program can help. An annual fee of $1,500 USD is required to participate in the labor reimbursement program. If you are a Third Party Maintainer, a $1,500 USD fee applies for each customer you enroll. Full labor reimbursement details are available at the time of enrollment.

Video Links:

TechDirect APIs

Easily discover, flexibly integrate and securely consume our library of APIs from TechDirect. The APIs (application programming interfaces) in TechDirect are designed to connect customers to Dell Technologies technical support systems through the customer's existing Help Desk. As IT environments become increasingly complex and diverse, Dell Technologies APIs keep technicians in the support system for which they are familiar, minimizing the need for additional training and increasing productivity by consolidating support communications and activities.

From your API dashboard in TechDirect, you can manage existing APIs, request new ones and manage end user permissions. Our APIs are RESTful and leverage industry standard security capabilities, including HTTPS and OAuth authentication. You can invoke our APIs with HTTPs calls and receive response in JSON format. When you’re ready to get started, login to TechDirect and enroll in our API service - we'll provide the software development kits you need to integrate Dell functionality into your environment.

APIs we deliver:

  • Check your warranty status: Our Warranty Management API gives you the ability to check the status of service tag warranties by querying up to 100 at one time.
  • Technical Support Requests: The Technical Support Request API helps you create, view, manage, upload log files, and update a support request when issues arise.
  • Self-Dispatch Support Requests: The Self-Dispatch Support Requests API allows you to self-dispatch replacement parts. *Self-Dispatch Support Request APIs will need to complete the free, online trainings provided through TechDirect before requesting a replacement part dispatch.
  • APIs for PC Management: Empower your organization with integrated health and alert data for devices that have SupportAssist.

Technical Support

With TechDirect, you can easily manage all of your authorized users and support requests from a single place. How to get started:

  • Register and Enroll. Register with TechDirect and sign up for the service.
  • Add your users. Log in as an administrator to add and authorize your users.
  • Get help faster. Start submitting service requests from anywhere, at any time.
  • Streamline management. See the service requests your team has created and manage them from a single dashboard.

Dell Technologies Partners

Are you a Dell Technologies partner reselling or co-delivering TechDirect services? TechDirect will keep you in the driver’s seat for your customers as you manage their:

  • Account set up and contact information.
  • Preferred level of access to orders.
  • Self-Dispatches and API keys.
  • Easily track your progress as you go.