Log in to PowerStore Manager, username 'admin' and password. Once you're logged in on the top right hand side choose 'Settings'.
On the left hand side menu, go to 'Support' and under support choose the 'Gather Support Materials' option. Here you can see a listing of all previous log files gathered. To run a log file gather now choose the 'Gather Support Materials' option.
On the right hand side you have description that's optional, if you would just like to give it a description. Under 'Object Type' you can choose the type of objects you want to collect.
In our case here we're going to choose the appliances. You can choose all appliances or you can choose them individually.
There is an option to send the materials to support when finished. This requires SupportAssist. If you do not have SupportAssist' then it will not be able to send the materials to support automatically.
The 'Advanced Support Material' options you can leave cleared unless support asks for this. Selecting the advanced support options greatly increases the size of the support material files, so only choose this option when instructed to do so by your support representative, and press 'Start'.
The process can take up to 60 minutes as you can see on the top right of the screen, depending on the size of the system.
You can monitor the progress in the job section of PowerStore Manager or within the support materials section. There are options to filter, show or hide columns, export data and refresh data on the previous log files that you have listed.
You can also order them by date by just clicking on the top. Ordering by date here shows the most recent blog update and it says 'Upload Successful', and now I want to download.
I choose it, I get the Download' option it asks me to select file download. After logging in via SSH as user 'service' in the PowerStore node the command you can use to run the log collection from CLI is 'svc_dc', -h help will show you all the options available to you for that command.
The same can be done for the 'svc_dc run' and -h will give you all the options you can use when you run the command. The run command can be run against an individual appliance or more than one appliance, and the default is all appliances.
If you want to specify a single appliance then it's the -a option, 'a1' and then comma 'a2', 'a3' depending on how many appliances you are getting the information from.
There are different types of profiles that can be collected as well. This as shown in the previous GUI, the default is 'essential' but you can also list profiles. So 'svc_dc list_profiles' can show you the 'essential', 'detailed', 'hypervisor', 'controlpathheapdump' and 'nas'.
Usually 'essential' is default and that is what is normally collected. Support may at some time ask you to collect a different version if more detailed information is needed. In this command we have just run against the first appliance 'a1'.
This can take up to an hour. Once the log has collected and you're back to the command prompt you can list to see all previous log collections that have been gathered and each log collection as you can see from here has its own unique ID.
Using the unique ID you can 'svc_dc list' and drill down and see more detail in regards that particular log file bundle collection, so it will show you things like the success the date the time the size and where it is.
Thank you for watching.