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General Support Phone Numbers

Please have your Service Tag or Express Service Code ready so that we can route your call.

Technical support telephone numbers
Help us quickly connect you to the right technical expert by having your Service Tag or Express Service Code available when you call.

1

Interactive Virtual Agent
Let our interactive virtual agent tool guide you to solutions to common issues any time, any day. 
Get started

2

Hong Kong - Basic Support Personal (Desktop/Laptop/Projector/Wireless/PDA)
    Monday-Friday 9:00 -18:00
    2969-3188
    1-1-Express Service Code

3

Hong Kong - Basic Support Personal (XPS/Adamo/Alienware)
    24x7
    3416-6923    
    1-Express Service Code

4

Hong Kong - Basic Support Commercial Customer (Desktop/Laptop/Workstation)
    Monday-Friday 9:00 -18:00
    2969-3191
    1-1-Express Service Code

5

Hong Kong - Basic Support Commercial Customer (Wireless/PDA)
    Monday-Friday 9:00 -18:00
    2969-3191
    1-2-Express Service Code

6

Hong Kong - Basic Support Commercial Customer Bundle LCD/LED
    Monday-Friday 9:00 -18:00
    2969-3191
    1-3-Express Service Code

7

Hong Kong - Basic Support Commercial Customer Stand Alone LCD/LED
    Monday-Friday 9:00 -18:00
    2969-3191
    1-4-Express Service Code

8

Hong Kong - ProSupport Commercial Customer - Desktop, Notebook, Workstation, Tablet PC, Poweredge Server, PowerVault Storage, EMC Storage, Compellent Storage, PowerConnect Network, Force 10 Network, Wyse (includes ProSupport powered by Copilot)
    24x7 
    00852-2969-3187 

9

Dell EMC Support
Toll-free: 3009 5852
24/7

10

Hong Kong - Basic Support Commercial Customer - Poweredge, Dell storage,Power connect, Wyse
    24x7 (Wyse: Monday-Friday 8:30 -17:30)
    00852-2969-3196

11

Macau - Basic Support Commercial Customer - Client product, Enterprise product, Wyse
    Monday-Friday 9:00 - 18:00 
    0800-105 

12

Macau Consumer Premium Support & Premium Support Plus Alienware, Inspiron
24x7
00853-0800-107

13

Macau - ProSupport Commercial Customer Desktop/Notebook/Workstation (includes ProSupport powered by Copilot)
    24x7
    0800-107

14

Macau - ProSupport Commercial Customer Server/Storage/Network/Wyse (includes ProSupport powered by Copilot)
    24x7 (Wyse: Monday-Friday 8:30 -17:30)
    0800-106

15

Consumer Premium Support & Premium Support Plus Alienware, Inspiron
24x7
00852-2969-3187

16

VMware
24x7
29603187

17

ProSupport for Client Software
24x7
29693187 Extension/Solution ID 7609004
For international support numbers for Dell Data Security products click here

18

Technical support telephone numbers
Help us quickly connect you to the right technical expert by having your Service Tag or Express Service Code available when you call.

1

Interactive Virtual Agent
Let our interactive virtual agent tool guide you to solutions to common issues any time, any day. 
Get started

2

Hong Kong - Basic Support Personal (Desktop/Laptop/Projector/Wireless/PDA)
    Monday-Friday 9:00 -18:00
    2969-3188
    1-1-Express Service Code

3

Hong Kong - Basic Support Personal (XPS/Adamo/Alienware)
    24x7
    3416-6923    
    1-Express Service Code

4

Hong Kong - Basic Support Commercial Customer (Desktop/Laptop/Workstation)
    Monday-Friday 9:00 -18:00
    2969-3191
    1-1-Express Service Code

5

Hong Kong - Basic Support Commercial Customer (Wireless/PDA)
    Monday-Friday 9:00 -18:00
    2969-3191
    1-2-Express Service Code

6

Hong Kong - Basic Support Commercial Customer Bundle LCD/LED
    Monday-Friday 9:00 -18:00
    2969-3191
    1-3-Express Service Code

7

Hong Kong - Basic Support Commercial Customer Stand Alone LCD/LED
    Monday-Friday 9:00 -18:00
    2969-3191
    1-4-Express Service Code

8

Hong Kong - ProSupport Commercial Customer - Desktop, Notebook, Workstation, Tablet PC, Poweredge Server, PowerVault Storage, EMC Storage, Compellent Storage, PowerConnect Network, Force 10 Network, Wyse (includes ProSupport powered by Copilot)
    24x7 
    00852-2969-3187 

9

Dell EMC Support
Toll-free: 3009 5852
24/7

10

Hong Kong - Basic Support Commercial Customer - Poweredge, Dell storage,Power connect, Wyse
    24x7 (Wyse: Monday-Friday 8:30 -17:30)
    00852-2969-3196

11

Macau - Basic Support Commercial Customer - Client product, Enterprise product, Wyse
    Monday-Friday 9:00 - 18:00 
    0800-105 

12

Macau Consumer Premium Support & Premium Support Plus Alienware, Inspiron
24x7
00853-0800-107

13

Macau - ProSupport Commercial Customer Desktop/Notebook/Workstation (includes ProSupport powered by Copilot)
    24x7
    0800-107

14

Macau - ProSupport Commercial Customer Server/Storage/Network/Wyse (includes ProSupport powered by Copilot)
    24x7 (Wyse: Monday-Friday 8:30 -17:30)
    0800-106

15

Consumer Premium Support & Premium Support Plus Alienware, Inspiron
24x7
00852-2969-3187

16

VMware
24x7
29603187

17

ProSupport for Client Software
24x7
29693187 Extension/Solution ID 7609004
For international support numbers for Dell Data Security products click here

18