Connectrix SANnav: MAPS Alerts Delayed on SANnav When Compared to Switch CLI Events

Summary: Delays of up to 1.5 hours in receiving the MAPS alerts on SANnav when compared to the Switch CLI events.

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Symptoms

Example of the events received: 
From: Switch_Name [10.x.x.x]
Correlation Event
Severity: Warning
Date: Tue Dec 20 02:56:49 EET 2022
Description: Switch_Name.F_PORT.10/32.Port_Name, F-Port 10/32, Condition=ALL_HOST_PORTS(ITW/min>21), Current Value:[ITW, 30 ITWs], RuleName=defALL_HOST_PORTSITW_21, Dashboard Category=Port Health.
Source Address : 10.x.x.x
Source Name : Switch_Name
Product Address : 10.x.x.x
Port Details: N/A

Auto generated Tue Dec 20 04:37:17 EET 2022. Event Action: MAPS_Event_Action_for_monitoring_ITW
From SANnav logs the same error is seen for other events: 
faultmgmt-be - [ERROR] 2022-12-20 02:55:51.825 [FaultCoreServicepool-26-thread-2] com.brocade.dcm.fault.actionhandler.EmailAction - Exception while executing email action for MAPS_Event_Action_for_monitoring_ITW : Could not connect to SMTP host: smtp.server1.com, port: 25, response: 421 
faultmgmt-be - [ERROR] 2022-12-21 15:08:22.039 [FaultCoreServicepool-26-thread-1] com.brocade.dcm.fault.actionhandler.EmailAction - Exception while executing email action for MAPS_Event_Action_for_RX_Power : Could not connect to SMTP host: smtp.server1.com, port: 25, response: 421 
 
From the Switch side it seems like emails could not be delivered: 
2022/12/20-03:00:01:477199, [MAPS-1206], 4615/2106, SLOT 2 | CHASSIS, INFO, Switch_Name, A MAPS email notification sent from the switch could not be delivered to Email server 
2022/12/20-04:00:00:702185, [MAPS-1207], 4631/2121, SLOT 2 | CHASSIS, INFO, Switch_Name, There were 2 email delivery errors in the last hour

Cause

 

The messages suggest that the configuration is correct but perhaps there was a network issue then that caused the alerts to fail or be delayed. 

Resolution

 

The issue was related to the configuration of the Exchange mail hub which was resolved after changing the "mail hub" and correcting relay server directions. 

Affected Products

Connectrix SANnav
Article Properties
Article Number: 000207516
Article Type: Solution
Last Modified: 16 May 2026
Version:  5
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