PowerStore Alerts: Interconnect Module FRU State

Summary: This article addresses PowerStore interconnect module FRU state alerts that occur when an interconnect module has experienced a hardware failure or has lost its connection to the PowerStore cluster. ...

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Symptoms

When Dell PowerStore encounters an issue, an error alert is generated to help identify the issue. This article explains the different possible causes and the relevant solutions for these error alerts. If your issue is not resolved despite the solution that is provided, check the

 

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Cause

Cause is mentioned in Resolution section under respective alerts.

Resolution

Alert ID XMS_CMI_FRU_STATE_FAILED
Alert Text The interconnect module with part number %(part_number) has failed.
Error Code 0x0030F303
Impact When an interconnect module is failed or disconnected, the connection between two nodes within the appliance is lost. This prevents critical communication between nodes required for cluster coordination and data synchronization. The affected node may enter service mode, which can lead to service degradation.
Resolution  Cause:
  • Hardware component failure: Internal components within the interconnect module, such as the controller, transceivers, or circuitry, may malfunction due to manufacturing defects, wear and tear, or electrical stress.
  • Overheating: Excessive operating temperatures can cause thermal damage to the module's components, leading to failure.
  • Power surge or electrical damage: Power fluctuations, surges, or electrical events can damage the module's sensitive electronics.
  • Firmware corruption: Corrupted firmware or software errors within the interconnect module can cause it to become unresponsive or fail to function properly.
  • Physical damage: Impact, vibration, or improper handling during installation or maintenance can cause physical damage to the module.
  • Age-related degradation: Over time, components may degrade due to normal use and environmental exposure, eventually leading to failure.
Solution:

To resolve a failed or disconnected interconnect module, perform the following steps in order:

Reboot the node

  • Reboot the affected node to attempt automatic recovery of the interconnect module.
  • After the reboot completes, verify if the interconnect module has recovered and is functioning properly.

Reseat the interconnect module

  • If the reboot does not resolve the issue, power down the node following proper shutdown procedures.
    Remove the failed interconnect module from the node.
  • Inspect the module and chassis connectors for any visible damage, debris, or signs of overheating.
  • Reinstall the interconnect module firmly to ensure proper connection.
  • Power on the node and verify if the module recovers.

Replace the interconnect module

  • If the module still fails after reseating, the interconnect module is likely defective and requires replacement.
  • Follow hardware replacement procedures to install a new module.
  • Verify the new module powers on correctly and functions as expected.

 

 

Alert ID XMS_CMI_FRU_STATE_DISCONNECTED
Alert Text The interconnect module is disconnected from the cluster.
Error Code 0x0030F304
Impact When an interconnect module is failed or disconnected, the connection between two nodes within the appliance is lost. This prevents critical communication between nodes required for cluster coordination and data synchronization. The affected node may enter service mode, which can lead to service degradation.
Resolution  Cause:
  • Physical disconnection: The interconnect module may have been physically removed, become loose, or lost proper connection with the node.
  • Connection issue: Poor or faulty connection between the interconnect module and the node can interrupt the electrical and data connectivity.
  • Communication failure: Software or firmware issues may prevent the module from establishing or maintaining communication with the cluster.
Solution:

To resolve a failed/disconnected interconnect module, perform the following steps in order:

Reboot the node

  • Reboot the affected node to attempt automatic recovery of the interconnect module.
  • After the reboot completes, verify if the interconnect module has recovered and is functioning properly.

Reseat the interconnect module

  • If the reboot does not resolve the issue, power down the node following proper shutdown procedures.
    Remove the failed interconnect module from the node.
  • Inspect the module and chassis connectors for any visible damage, debris, or signs of overheating.
  • Reinstall the interconnect module firmly to ensure proper connection.
  • Power on the node and verify if the module recovers.

Replace the interconnect module

  • If the module still fails after reseating, the interconnect module is likely defective and requires replacement.
  • Follow hardware replacement procedures to install a new module.
  • Verify the new module powers on correctly and functions as expected.

Affected Products

PowerStore
Article Properties
Article Number: 000469494
Article Type: Solution
Last Modified: 21 آب 2026
Version:  2
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