SourceOne for File Systems: File activities cannot shortcut items

Summary: File activities don't getting permission issue when trying to shortcut files.

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Symptoms



While running SourceOne File Archive Historical Shortcut activities, you may see that the items are not being processed.  The processed counts will grow and failed counts will remain as zero. 

When you open the Job Log you will see the below entry:
 
2020/06/09 11:34:41.558 *** Failed to create shortcut file ***
Name: File_to_be_shortcut.xls.url
File: \\?\UNC\share\folder_1\folder_2\folder_3\File_to_be_shortcut.xls
ID: 00000000D12A5D296B8C0D6AFF1A8ED7C3EFAB1383CE3EFF00
Reason: Access is denied. (-2147024891)
Source: ExDirectoryThread.cpp(5562): CExDirectoryThread::iCreateLinkFile:

Cause

Share permissions set for the root share are incorrect.

Resolution

In order to resolve this issue, you need to grant SourceOne account full access on the Security tab and also on the Sharing tab.
  1. Access the root share and open the Properties
  2. Select Sharing tab
  3. Open Advanced Sharing 
  4. Open Permissions
  5. Add SourceOne service account with Full Control permissions

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Affected Products

SourceOne

Products

SourceOne, SourceOne for File Systems
Article Properties
Article Number: 000082343
Article Type: Solution
Last Modified: 18 أبريل 2026
Version:  5
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