How to Troubleshoot Dell Optimizer

Dell Optimizer fails to install claiming computer is unsupported

• Be sure that installation is on a Dell computer.
• Dell Optimizer is only supported on Dell Latitude, Precision, or OptiPlex computers.
• Be sure that Windows version is 17134 or higher.
  • Type winver in the search box

Figure 1: (English Only) Search for winver

• Select winver
• Verify 17134 or greater (circled in red).

Figure 2: (English Only) Windows 10 Version

Dell Optimizer fails stating Dell Precision Optimizer must be removed

Dell Optimizer and Dell Precision Optimizer cannot be installed simultaneously on a single computer.

For all other installation issues, collect logs for further troubleshooting:

• InstallShield.log: (It can be created using the installer command DellOptimizer.exe /debuglog)
• PresenceDetectionValidator_xxxxx.log: (C:\Users\<user name>\AppData\Local\Temp)
• ModularDeploymentValidator_xxxxx.log: (C:\Users\<user name>\AppData\Local\Temp)
• Some files with MSI prefix, for example MSIe08.log: (C:\Users\<user name>\AppData\Local\Temp)

My System is locking before Windows setting for screen lock

Walk Away Lock settings in Proximity Sensor option of Dell Optimizer may be set. See this article for additional detail: Windows Locks/ Enters Standby After 1 Minute Due to Dell Optimizer Proximity Sensor

Audio feature is disabled

• Your IT Administrator might have set the Audio feature to disabled and locked it.
• The audio driver is not installed on the computer.

Presence Detection is not showing

The Presence Detection feature is available in Dell Optimizer when a supported peripheral sensor is present in the following scenarios:

• A system sensor is available, the computer chipset is Intel 10th or 11th Generation, and the peripheral sensor is turned off.
• A system sensor is available, the computer chipset is Intel 12th Generation, and the peripheral sensor is turned on.
• A system sensor is not available, the computer chipset is Intel 12th Generation, and the peripheral sensor is turned on.

To determine the generation of the computer, reference How to Identify the Intel Core or AMD Ryzen Processor Generation.

For all other application issues, collect logs for further troubleshooting:

• Service config log: C:\ProgramData\<GUID>\DellOptimizer
• UI log: C:\Users\<User>\AppData\Local\Packages\DellInc.DellOptimizer_htrsf667h5kn2\LocalState\Logs