Venue 11 Pro NO SERVICE ERROR with Dell Wireless 5808 DW5808 Verizon WWAN card

This article contains information regarding "Venue 11 Pro systems receiving NO SERVICE error when using Dell Wireless 5808 WWAN wireless device configured for Verizon Wireless".

NO SERVICE error when using Dell Wireless 5808 WWAN Verizon wireless device

System user could not enable the broadband in Windows, when you clicked on the network icon in the task tray the "slide switch" for "mobile broadband" would not stay in the ON position. Un-installation and reinstallation of the native WWAN driver had no effect on this issue. The WWAN card activation was confirmed through Verizon. This issue was resolved by the installation of the Dell 5808 device driver.

During the install the Dell 5808 WWAN driver and the install goes through until you get the "configuring broadband card" pop up window in the lower right corner, it stops at 37%. Error of code 67 will eventually come up, user rebooted and no change to the issue.

Solution

The solution that resolved this issue involved removal of the Verizon SIM card.

1. Completely power off the system, disconnect AC power, remove back cover and the system battery.
2. Remove the SIM card, then re-install the Battery and re-connect AC to the system
3. Reboot the system, and the WWAN driver should again attempt to reinstall "Configuring Broadband Card" and the install should complete. (You may also get a no SIM installed error, this is normal.)
4. Completely power off the system, disconnect AC power, remove back cover and the system battery.
5. Reinstall the SIM card, then re-install the Battery, reinstall the back cover and re-connect AC to the system.
6. Rebooting a final time, you should again get a "Configuring Broadband Card" pop up and the install should again complete.

The WWAN connection should now work.

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