VxRail: After replacing a disk, the physical view in VxRail Plug-in is showing the disk slot as unmanaged and the drive configuration empty

Summary: After replacing a disk, the physical view in VxRail Plug-in is showing the disk slot as unmanaged and drive configuration empty.

This article applies to This article does not apply to This article is not tied to any specific product. Not all product versions are identified in this article.
Check out other resources

Symptoms

After replacing a disk, the physical view in VxRail Plug-in is showing the disk slot as unmanaged and drive configuration empty:

Issue 1. Disk is replaced using normal VMware process not from VxRail physical view which resolves the replacement disk failure.
Issue 2: VxRail Physical view now shows disk with incorrect serial number and disk missing.
Issue 3: After correction of the above issues, the physical view shows the disk slot as unmanaged and the drive configuration empty.

Cause

Disk replacement was done using an unsupported method - The VxRail plugin should always be used.
A complete vxnode.config file should have disk segment, PSU segment, local_slot_claims segment, disk_group_options segment, disk_group_type segment. The local_slot_claims or disk_group_options or both should exist in this file. If none of them exits, it is regenerated from the hardware-model-specs.json.

Resolution

Run below commands on VxRail manager with root user to update ESXi file vxnode.config with new Disk/PSU serial number and slot info. Replace <ESXi hostname> and <ESXi root password> with real value.


To update Disk info:

curl -X POST --unix-socket /var/lib/vxrail/nginx/socket/nginx.sock http://127.0.0.1/rest/vxm/internal/do/v1/hosts/baseline-update -H 'Content-Type: application/json' -d '[{"hostname":"<ESXi hostname>", "username":"root","password":"<ESXi root password>", "update_disk":true}]'


To update PSU info:

curl -X POST --unix-socket /var/lib/vxrail/nginx/socket/nginx.sock http://127.0.0.1/rest/vxm/internal/do/v1/hosts/baseline-update -H 'Content-Type: application/json' -d '[{"hostname":"<ESXi hostname>", "username":"root","password":"<ESXi root password>", "update_psu":true}]'

Restart the services on the VxRail Manager

systemctl restart vmware-marvin

systemctl restart runjars

 

Note:
  • If you get an error from running the curl command, check the iDRAC if the power supplies are listed. If not (the TSR report also shows that the power supplies are absent), then reboot or reset the iDRAC and confirm that the power supplies are listed afterwards (the next TSR report should also show the power supplies).
  • If the baseline-update curl command returns 200 success, but the vxnode.config file is not updated, review short.term.log on the VxRail manager to identify what is wrong. A possible cause is the platform service on the node is not running. You can reset iDRAC and restart the platform service to see if it can bring the service back up, then run the baseline-update command again.

Affected Products

VxRail Appliance Family, VxRail Appliance Series, VxRail G Series Nodes, VxRail D Series Nodes, VxRail D560, VxRail D560F, VxRail E Series Nodes, VxRail E560, VxRail E560F, VxRail E560N, VxRail E660, VxRail E660F, VxRail E660N, VxRail E665 , VxRail E665F, VxRail E665N, VxRail G560, VxRail G560F, VxRail P Series Nodes, VxRail P570, VxRail P570 VCF, VxRail P570F, VxRail P580N, VxRail P670F, VxRail P670N, VxRail P675F, VxRail P675N, VxRail S Series Nodes, VxRail S570, VxRail S670, VxRail V Series Nodes, VxRail V570, VxRail V570F, VXRAIL V670F, VxRail VD-4510C, VxRail VD-4520C, VxRail VP-760, VxRail VP-7625, VxRail VS-760 ...
Article Properties
Article Number: 000196355
Article Type: Solution
Last Modified: 07 Nov 2025
Version:  6
Find answers to your questions from other Dell users
Support Services
Check if your device is covered by Support Services.