VxRail: OVF export failed with error failed to export OVF package

Summary: Dell VxRail OVF export failed with error "failed to export OVF package:ThrowableProxy.cause A general system error: The transfer of disks and content failed for the operation"

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Symptoms

When a customer tries to export an OVF, the file download starts, but it fails after some time. Some files can be downloaded successfully, but the vmdk files fail to download.

 

vpxa.log:

2022-04-06T05:16:23.901Z info vpxa[2105847] [Originator@6876 sub=vpxLro opID=3c359fa7-01-8c] [VpxLRO] -- BEGIN lro-829626 -- vpxa -- vpxapi.VpxaService.addHttpNfcTicket -- 521000b4-a242-c4e2-3cf1-36ece4b673dd
2022-04-06T05:16:23.901Z info vpxa[2105847] [Originator@6876 sub=HttpNfcTicket opID=3c359fa7-01-8c] [HTTP-NFC-TICKET 5270bea7-496e-22dc-dd72-1df50ddc5029] Renewed
2022-04-06T05:16:23.901Z info vpxa[2105847] [Originator@6876 sub=HttpNfcTicket opID=3c359fa7-01-8c] [HTTP-NFC-TICKET] Scheduling expiry
2022-04-06T05:16:23.901Z info vpxa[2105847] [Originator@6876 sub=HttpNfcTicket opID=3c359fa7-01-8c] [HTTP-NFC-TICKET] Created ticket 5270bea7-496e-22dc-dd72-1df50ddc5029
2022-04-06T05:16:23.922Z info vpxa[2105847] [Originator@6876 sub=HttpNfcTicket opID=3c359fa7-01-8c] [HTTP-NFC-TICKET 5270bea7-496e-22dc-dd72-1df50ddc5029] Adding file </vmfs/volumes/vsan:52bb3e9ccfc7e738-XXXXXXXXXXX/06214d62-d63b-ea19-XXXX-XXXXXXXXXXXX/XXXXXXX_ABC_3.vmdk>
2022-04-06T05:16:23.922Z info vpxa[2105847] [Originator@6876 sub=HttpNfcTicket opID=3c359fa7-01-8c] [HTTP-NFC-TICKET] URL /vm-2320/VirtualLsiLogicSASController0:0 -> disk-0.vmdk
2022-04-06T05:16:23.922Z info vpxa[2105847] [Originator@6876 sub=HttpNfcTicket opID=3c359fa7-01-8c] [HTTP-NFC-TICKET 5270bea7-496e-22dc-dd72-1df50ddc5029] Adding file </vmfs/volumes/vsan:52bb3e9ccfc7e738-XXXXXXXXXXX/06214d62-d63b-ea19-XXXX-XXXXXXXXXXXX/XXXXXXX_ABC_5.vmdk>
2022-04-06T05:16:23.922Z info vpxa[2105847] [Originator@6876 sub=HttpNfcTicket opID=3c359fa7-01-8c] [HTTP-NFC-TICKET] URL /vm-2320/VirtualLsiLogicSASController0:1 -> disk-1.vmdk
2022-04-06T05:16:23.923Z info vpxa[2105847] [Originator@6876 sub=HttpNfcTicket opID=3c359fa7-01-8c] [HTTP-NFC-TICKET 5270bea7-496e-22dc-dd72-1df50ddc5029] Adding file </vmfs/volumes/vsan:52bb3e9ccfc7e738-XXXXXXXXXXX/06214d62-d63b-ea19-XXXX-XXXXXXXXXXXX/XXXXXXX_ABC.nvram>
2022-04-06T05:16:23.923Z info vpxa[2105847] [Originator@6876 sub=HttpNfcTicket opID=3c359fa7-01-8c] [HTTP-NFC-TICKET] URL /vm-2320/nvram -> disk-2.nvram
2022-04-06T05:22:32.160Z info vpxa[2105915] [Originator@6876 sub=HttpNfcTicket opID=5aeab8ba-c4] [HTTP-NFC-TICKET 5270bea7-496e-22dc-dd72-1df50ddc5029] Revoked

 

Cause

The problem is not related with the OVF export function. It is the download function on the web browser which cannot keep the http download session lively until it completes.

 

Resolution

To resolve this issue, try another web browser like Firefox.
Alternatively, use the ovf tool instead of a Web UI to export or deploy ovf files.

 

See the VMware KB below for more details.
https://kb.vmware.com/s/article/1038709This hyperlink is taking you to a website outside of Dell Technologies.

 

Affected Products

VxRail Appliance Family, VxRail Appliance Series, VxRail Software
Article Properties
Article Number: 000198912
Article Type: Solution
Last Modified: 08 Apr 2025
Version:  6
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