NVP vProxy: File Level Recovery browse shows no data after mount. In the FLR browse session, the folder tree structure does not populate

Summary: An attempt is made to perform a VM FLR of a Windows Server VM using the NVP vProxy Appliance. The FLR mount succeeds, but the browse session does not populate the folder tree structure. ...

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Symptoms

  • The target VM is a Windows Server.
  • A domain admin and local admin are specified for the FLR mount.
  • The FLR mount operation succeeds, but the browse session does not populate the folder tree structure.
  • No error appears before, or after the browse attempt.
  • The target VM's mountpoint can be browsed. "Unknown" drives are seen.
Blank FLR browse
 

Cause

During Windows FLR, the FileType is returned as "symlink" instead of "directory" from vProxy. As a result, the source VM file browse fails.

It is suspected that the behavior is due to an underlying VMware API that changed its response after an update.

Resolution

Upgrade to 4.3.0-34 or later where browse code improvements have been made to vProxy.

vProxy packages are available through: https://www.dell.com/support/home/en-us/product-support/product/networker/drivers
How to upgrade: NVP vProxy: How To Upgrade the NVP vProxy Appliance using nsrvproxy_mgmt 

Affected Products

NetWorker

Products

NetWorker Family, NetWorker Series
Article Properties
Article Number: 000211076
Article Type: Solution
Last Modified: 09 Jun 2023
Version:  2
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