Health and Risk Tab Overview
Summary: The HEALTH and RISK tab in MyService360 displays information about Field Change Orders (FCOs), Trackable Service Events (TSEs), Dell Security Advisories (DSAs), and Dell Technical Advisories (DTAs). ...
Instructions
In the heads-up display, the information is displayed using interactive dials. You can hover over a section of the dial to view more information or click the center of a dial to go to the corresponding tab.
Figure 1: Heads-up display
Field Change Orders
By default, the Field Change Orders tab is displayed when you click the HEALTH and RISK tab. In this tab, information about the service requests created for Field Change Orders (FCOs) are displayed. An FCO is created to update a product that Dell Technologies has already shipped. An FCO may be required for the following:
- Corrective actions for critical issues that affect your business
- Part replacement
- Patch load
- Code upgrade
- Configuration change
- Firmware upgrade
You can view the information available using the Table, Map, or Visualizations views. The Visualizations view displays the number of open and closed service requests by FCO ID and the number of open and closed FCOs.
NOTE: Remove the SR Status filter to view both the closed and open service requests. This enables you to monitor your progress in completing an FCO.
Figure 2: Visualizations view - Field Change Orders tab
Trackable Service Events
The Trackable Service Events tab displays the information about service requests created for Trackable Service Events (TSEs). A TSE is created to initiate and track certain types of service activities for your products. Dell Technologies no longer creates TSEs for your product. You can view the existing closed TSEs that are up to 18 months old from the created date.
Security and Technical Advisories
Dell Technologies publishes advisories to address security and technical vulnerabilities in its products.
A Dell Security Advisory (DSA) is a document that Dell Technologies issued to address security vulnerabilities in its products. A security advisory contains information about the affected products, important security information, and recommendations to address the issue.
A Dell Technical Advisory (DTA) is a proactive notification by Dell Technologies for issues that may affect your IT operations such as data loss, data unavailability, loss of system functionality, or anything that could result in a significant safety risk. A technical advisory provides the steps to eliminate or minimize the impact of such issues.
By default, the Security Advisories and Technical Advisories tabs displays information about the advisories that were issued during the last two years. You can view the information using the Table or Visualizations views. The Visualizations view displays information about the remediation status of the advisories in a graphical format. It also displays information about the number of product IDs affected by region.
Figure 4: Visualizations view - Security Advisories tab
Figure 5: Visualizations view - Technical Advisories tab
For information about managing advisories, see Managing security and technical advisories within MyService360. For a video demonstrating the advisory management features, go to the MyService360 Knowledge Center.
The following table describes the default filters applied in the HEALTH and RISK tab and the information that is displayed in the heads-up display:
Table 1 HEALTH and RISK tab
| Tab | Default filters | Heads Up display |
|---|---|---|
|
Field Change Orders |
NOTE: The default date range is set to the last 18 months.
|
Number of:
|
|
Trackable Service Events |
Number of:
|
|
|
Security Advisories |
NOTE: The default date range is set to the last two years.
NOTE: By default, the advisories issued during the last two years are displayed.
|
Number of:
|
|
Technical Advisories |
Number of:
|