NetWorker: Bootstrap backup fails when saving the authentication database. Error: `nsrauthcasm' exited with code 1 Can't encode arguments

Summary: NetWorker: Bootstrap backup fails when saving the authentication database. Error: `nsrauthcasm' exited with code 1 Can't encode arguments

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Symptoms

NetWorker: Bootstrap backup fails when saving the authentication database. Error: `nsrauthcasm' exited with code 1 Can't encode arguments

Error from the Server db Backup action log - 
save: Step (4 of 7) for PID-3224: Successfully connected to the target media device through the nsrmmd process on the host '<NetWorker server>' for the save set 'bootstrap'.
save: Step (5 of 7) for PID-3224: Reading the save sets and writing to the target device.
nsrauthcasm: The temporary file 'C:\Program Files\EMC NetWorker\nsr\authc-server\tomcat\data\authcdb_000001' for backup did not get generated correctly.
nsrauthcasm: XDR flush failed.
save: external ASM `nsrauthcasm' exited with code 1
:save: C:\Program Files\EMC NetWorker\nsr\authc-server\tomcat\data\authcdb.mv.db was not successfully saved
Can't encode arguments
save: save of 'bootstrap' to server '<NetWorker server>' failed.

Cause

Authentication database files mismatch.  On NetWorker 19.8.x, the authentication data under C:\Program Files\EMC NetWorker\nsr\authc-server\tomcat\data\  is composed of two files: authcdb.mv.db and authcdb.lock.  In this situation, the authentication data location has a copy of  authcdb.h2.db which is the one actively being updated instead of authcdb.mv.db.

Resolution

Re-create the authentication database. On a Windows NetWorker server, this is done by reinstalling the NetWorker package with a brand new authentication files.

Steps:

1. Uninstall NetWorker from Programs and Features.
2. Rename 'C:\Program Files\EMC NetWorker\nsr\authc-server'
3. Reinstall NetWorker over the existing file structure. A new authc-server directory will be created.

This does not pose any risk to your existing NetWorker configurations or backups; however, you will need to recreate the NetWorker administrator password. If you previously had additional NetWorker users configured or external authority (AD/LDAP) integrated, you will need to reconfigure it.

NetWorker: How To Set up AD/LDAP Authentication

Article Properties
Article Number: 000217686
Article Type: Solution
Last Modified: 31 Oct 2023
Version:  1
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