Avamar: Exchange VSS Plugin Backup mislykkes med ACCESS_VIOLATION feil

Summary: Avamar: Exchange VSS-plugin-modul – sikkerhetskopiering mislykkes med "Windows-strukturert unntak ACCESS_VIOLATION" på grunn av manglende evne til å kjøre konsekvenskontroll.

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Symptoms

Exchange DAG-sikkerhetskopier kan mislykkes med feil som ligner på følgende:
 

015/08/09-23:07:27.17499 [checksg]  ERROR: <0378> threadimpl::runthread() - Windows structured exception ACCESS_VIOLATION in threadID 12068
2015-08-09 18:07:27 avexvss Warning <0378>: threadimpl::runthread() - Windows structured exception ACCESS_VIOLATION in threadID 12068
2015/08/09-23:07:27.19099 [checksg]  ERROR: <5372> 0: RtlDeNormalizeProcessParams()+0x574 [0x7752ada4]
2015/08/09-23:07:27.19099 [checksg]  ERROR: <5372> 1: RtlDeNormalizeProcessParams()+0x4a4 [0x7752acd4]
2015/08/09-23:07:27.19099 [checksg]  ERROR: <5372> 2: OPENSSL_Applink()+0x16db1a [0x3f3bdc0a]
2015/08/09-23:07:27.19099 [checksg]  ERROR: <5372> 3: OPENSSL_Applink()+0x7c6f9 [0x3f2cc7e9]
2015/08/09-23:07:27.19099 [checksg]  ERROR: <5372> 4: CCheckSGFiles::operator=()+0xe877b [0x3f1def8b]
2015/08/09-23:07:27.19099 [checksg]  ERROR: <5372> 5: CCheckSGFiles::operator=()+0xe880f [0x3f1df01f]
2015/08/09-23:07:27.19099 [checksg]  ERROR: <5372> 6: BaseThreadInitThunk()+0xd [0x772d59cd]
2015/08/09-23:07:27.19099 [checksg]  ERROR: <5372> 7: RtlUserThreadStart()+0x21 [0x7750b981]
2015-08-09 18:07:27 avexvss Warning <5372>: 0: RtlDeNormalizeProcessParams()+0x574 [0x7752ada4]
2015-08-09 18:07:27 avexvss Warning <5372>: 1: RtlDeNormalizeProcessParams()+0x4a4 [0x7752acd4]
2015-08-09 18:07:27 avexvss Warning <5372>: 2: OPENSSL_Applink()+0x16db1a [0x3f3bdc0a]
2015-08-09 18:07:27 avexvss Warning <5372>: 3: OPENSSL_Applink()+0x7c6f9 [0x3f2cc7e9]
2015-08-09 18:07:27 avexvss Warning <5372>: 4: CCheckSGFiles::operator=()+0xe877b [0x3f1def8b]
2015-08-09 18:07:27 avexvss Warning <5372>: 5: CCheckSGFiles::operator=()+0xe880f [0x3f1df01f]
2015-08-09 18:07:27 avexvss Warning <5372>: 6: BaseThreadInitThunk()+0xd [0x772d59cd]
2015-08-09 18:07:27 avexvss Warning <5372>: 7: RtlUserThreadStart()+0x21 [0x7750b981]
2015-08-09 18:07:29 avexvss Error <10976>: ERROR: Selected writer 'Microsoft Exchange Writer' reported an error!
   - Status: 1 (VSS_WS_STABLE)
   - Writer Failure code: 0x800423f3 (The writer experienced a transient error. If the backup process is retried, the error may not reoccur).
   - Writer ID: {xxxxxx-xxxx-xxxx-xxxx-xxxxxxx}
   - Instance ID: {xxxx-xxx-xxxx-xxxx-xxxxxxx}
2015-08-09 18:07:29 avexvss Error <19211>: Exception occurred in BackupCompleteEx
2015-08-09 18:07:29 avexvss Error <13077>: Unable to complete backup.

 

Cause

Sikkerhetskopieringer mislykkes på grunn av manglende evne til å kjøre konsekvenskontroll (ved hjelp av Eseutil) på Exchange-databasene.

Resolution

Rediger datasettet for å aktivere alternativet "Deaktiver konsistenskontroll (anbefales bare hvis det er mer enn to medlemmer i DAG)"Som

angitt i alternativets navn, aktiver KUN dette alternativet hvis dette er en Exchange Database Availability Group (DAG) med to eller flere noder i klyngen.  

Hvis dette er en frittstående Exchange-server, eller hvis det er ønskelig å tillate konsistenskontroll på Exchange DAG, justerer du verdiene for følgende alternativer i datasettet:

 

  • #IOs mellom pausene
  • Varighet av pauser (ms)

Standardverdiene for begge parameterne er 1000 ms. Prøv lavere verdier, for eksempel 500, og overvåk sikkerhetskopiytelsen. Juster opp eller ned etter behov.

Affected Products

Avamar Plug-in for Exchange VSS

Products

Avamar
Article Properties
Article Number: 000051337
Article Type: Solution
Last Modified: 22 Nov 2024
Version:  4
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