Data Protection Advisor: DPA GUI hangs and crashes when tries to Delete Smart Groups

Summary: Unable to delete smart group. After clicking on the smart group, the application server (GUI) hangs and crashes after a while.Error message while deleting the smart group: Error 12002, and the GUI hangs for few minutes and then it crashes ...

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Symptoms



Unable to delete smart group. After clicking on the smart group, the application server (GUI) hangs and crashes after a while.Error message while deleting the smart group: Error 12002, and the GUI hangs for few minutes and then it crashes .
Server log:

2017-05-05 10:32:05,583 ERROR [com.emc.dpa.command.nodes.DPASmartGroup] (Thread-3988 (HornetQ-client-global-threads-296458697)) Failed to generate smart group children, please check configuration: com.emc.apollo.common.exception.ApolloException: The Object Type with the name 'object_name' was not found (exception.name_not_found)
 
2017-05-04 10:32:25,515 ERROR [com.emc.dpa.command.nodes.DPASmartGroup] (Thread-1855 (HornetQ-client-global-threads-296458697)) Failed to generate smart group children, please check configuration: com.emc.apollo.common.exception.ApolloException: The Object Type with the name 'object_name' was not found (exception.name_not_found)

Listener log shows:

 <node version="1" type="ExternalSmartGroup">
      <id>6a277479-c44b-45ae-ad53-dbf5ebcd63b9</id>
      <link rel="self" href="https://server.com:9002/apollo-api/nodes/6a277479-c44b-45ae-ad53-dbf5ebcd63b9"/>
      <name>delete me</name>
      <displayName>delete me</displayName>
      <globalName>Groups:Smart Groups:delete me</globalName>
      <createTime>2017-03-27T11:36:35.0+01:00</createTime>
      <lastSeen>2017-03-27T11:36:39.797+01:00</lastSeen>
      <creatorType>unknown</creatorType> 

Cause

For some reason DPA try to generate smart group children when we delete that smart group (In theory that can be if that on demand smart group).
Smart group fail to run and deletion process broken.

Resolution

In this case we applied the below workaround and able to delete the smart group. 
  • Go to "Edit Smart Group" window
  • Click on "Select Frequency"
  • Select "Once a day at"
  • Save Smart Group
  • Delete Smart Group
Please contact Dell EMC Technical Support for further details or information.

Affected Products

Data Protection Advisor
Article Properties
Article Number: 000055221
Article Type: Solution
Last Modified: 31 Jan 2025
Version:  3
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