ECS: Unable to store new license: An error occurred in the API service: Hit an exception while storing license

Summary: ECS: Unable to store new license: An error occurred in the API service: Hit an exception while storing license

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Symptoms



While storing a new license to ECS system, the system shows the following error message:
Error 999 (http: 500): An unexpected error occurred, please check the ECS logs for more information. An error occurred in the API service. Cause: Hit an exception while storing license.

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Cause

The license file is invalid / corrupted.
From the logs:
  
169.254.1.3 ecsportalsvc.log 2019-05-28 11:58:45,193 [play-thread-2]  INFO  LoggingFilter.java (line 120) 9080 < 500  took 119 ms
<?xml version="1.0" encoding="UTF-8" standalone="yes"?><error><code>999</code><description>An unexpected error occurred, please check the ECS logs for more information</description><details>An error occurred in the API service. Cause: Hit an exception while storing license.</details><retryable>false</retryable></error>
169.254.1.3 ecsportalsvc.log 2019-05-28 11:58:45,196 [play-thread-2] ERROR  Logger.java (line 608) Error 999 (http: 500): An unexpected error occurred, please check the ECS logs for more information. An error occurred in the API service. Cause: Hit an exception while storing license.
com.emc.ecs.client.exceptions.ServiceErrorException: Error 999 (http: 500): An unexpected error occurred, please check the ECS logs for more information. An error occurred in the API service. Cause: Hit an exception while storing license.
	at com.emc.ecs.client.impl.jersey.ExceptionOnErrorFilter.handle(ExceptionOnErrorFilter.java:39)
	at com.emc.ecs.client.impl.jersey.ProxyTokenFilter.handle(ProxyTokenFilter.java:23)
	at com.emc.ecs.client.impl.jersey.AuthTokenFilter.handle(AuthTokenFilter.java:30)
	at com.sun.jersey.api.client.Client.handle(Client.java:648)
	at com.sun.jersey.api.client.WebResource.handle(WebResource.java:680)
	at com.sun.jersey.api.client.WebResource.access$200(WebResource.java:74)
	at com.sun.jersey.api.client.WebResource$Builder.post(WebResource.java:568)
	at com.emc.ecs.client.impl.RestClient.post(RestClient.java:184)
	at com.emc.ecs.client.provision.Licensing.set(Licensing.java:40)
	at controllers.settings.LicensingController.upload(LicensingController.java:115)
	at play.mvc.ActionInvoker.invokeWithContinuation(ActionInvoker.java:539)
	at play.mvc.ActionInvoker.invoke(ActionInvoker.java:476)
	at play.mvc.ActionInvoker.invokeControllerMethod(ActionInvoker.java:470)
	at play.mvc.ActionInvoker.invokeControllerMethod(ActionInvoker.java:437)
	at play.mvc.ActionInvoker.invoke(ActionInvoker.java:160)
	at Invocation.HTTP Request(Play!)


169.254.1.3 objcontrolsvc.log 2019-05-28T11:58:01,563 [qtp962769430-262931-0a64fe16:1699b54407a:ed4a:3c]  INFO  RequestAuditFilter.java (line 61) Request: GET - https://localhost:4443/license - empty-query from 127.0.0.1
169.254.1.3 objcontrolsvc.log 2019-05-28T11:58:01,569 [qtp962769430-262931-0a64fe16:1699b54407a:ed4a:3c]  INFO  LicensingService.java (line 98) Received GET /license request
169.254.1.3 objcontrolsvc.log 2019-05-28T11:58:23,052 [qtp962769430-262983-0a64fe16:1699b54407a:edcf:22]  INFO  RequestAuditFilter.java (line 61) Request: GET - https://localhost:4443/license - empty-query from 127.0.0.1
169.254.1.3 objcontrolsvc.log 2019-05-28T11:58:23,059 [qtp962769430-262983-0a64fe16:1699b54407a:edcf:22]  INFO  LicensingService.java (line 98) Received GET /license request
169.254.1.3 objcontrolsvc.log 2019-05-28T11:58:23,368 [qtp962769430-262981-0a64fe16:1699b54407a:ed4d:2a]  INFO  RequestAuditFilter.java (line 61) Request: GET - https://localhost:4443/license - empty-query from 127.0.0.1
169.254.1.3 objcontrolsvc.log 2019-05-28T11:58:23,375 [qtp962769430-262981-0a64fe16:1699b54407a:ed4d:2a]  INFO  LicensingService.java (line 98) Received GET /license request
169.254.1.3 objcontrolsvc.log 2019-05-28T11:58:45,090 [qtp962769430-262933-0a64fe16:1699b54407a:ee1b:a]  INFO  RequestAuditFilter.java (line 61) Request: POST - https://localhost:4443/license - empty-query from 127.0.0.1
169.254.1.3 objcontrolsvc.log 2019-05-28T11:58:45,101 [qtp962769430-262933-0a64fe16:1699b54407a:ee1b:a]  INFO  LicensingService.java (line 158) Received POST /license request
169.254.1.3 objcontrolsvc.log 2019-05-28T11:58:45,183 [qtp962769430-262933-0a64fe16:1699b54407a:ee1b:a] ERROR  LicenseAPIServer.java (line 46) failed to add new license 
ELM License Exception: Retrieving list of licenses failed.



 

Resolution

The license file is invalid / corrupted.
Please contact eServices and ask to issue a new license. The new license can be added properly.
Open a Service Request with Dell EMC eServices via support.emc.com

The error message will be enhanced to show the cause of the issue in a future release of the ECS software.

Affected Products

ECS Appliance

Products

ECS Appliance, ECS Appliance Hardware Gen2 U-Series
Article Properties
Article Number: 000056950
Article Type: Solution
Last Modified: 02 Sept 2022
Version:  3
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