Avamar – Arbejdsprocessen for opgradering til 19.1.0-38 mislykkes med fejlen: "ERROR: ERROR: undefined method `include?' for nil:NilClass", og rullelisten for Client-Server Communication er tom

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Symptoms

Opgradering til 19.1

- Opgradering til 19.1 kan ikke starte og viser følgende fejl i workflow.log:
> 2020-02-20 17:18:21 (+0100) 4104240 NOTICE: Path: /space/avamar/repo/temp/AvamarUpgrade-19.1.0-38.avp_1582043624093/user-input/collectors/collect_security_settings.rb > 2020-02-20 17:18:21 (+0100) 4104240 NOTICE: Collector: user-input/collectors/collect_security_settings.rb --input_name=session_ticket_setting > 2020-02-20 17:18:21 (+0100) 4104240 INFO: COLLECT CollectSecuritySettings > 2020-02-20 17:18:21 (+0100) 4104240 INFO: input_name: session_ticket_setting > 2020-02-20 17:18:21 (+0100) 4104240 INFO: >>> [make_temp_script] 222 very_current_user=root, as_user=admin, ssh command is: (openssl x509 -text -noout -in /usr/local/avamar/etc/cert.pem | grep Subject: | awk '{print $NF}') >/usr/local/avamar/var/run_command-sysout.15816.4104240 2>&1 > 2020-02-20 17:18:21 (+0100) 4104240 INFO: - - - - - - - BEGIN(output) - - - - - - - > 2020-02-20 17:18:21 (+0100) 4104240 INFO: avamar.domain.com > 2020-02-20 17:18:21 (+0100) 4104240 INFO: - - - - - - - END > 2020-02-20 17:18:21 (+0100) 4104240 INFO: "openssl x509 -text -noout -in /usr/local/avamar/etc/cert.pem | grep Subject: | awk '{print $NF}'", exit status=0 (success) > 2020-02-20 17:18:21 (+0100) 4104240 ERROR: ERROR: undefined method `include?' for nil:NilClass > 2020-02-20 17:18:21 (+0100) 4104240 DETAILS: ERROR: undefined method `include?' for nil:NilClass <NoMethodError> /space/avamar/repo/temp/AvamarUpgrade-19.1.0-38.avp_1582043624093/user-input/collectors/collect_security_settings.rb:42:in `obtain_sec_settings' /space/avamar/repo/temp/AvamarUpgrade-19.1.0-38.avp_1582043624093/user-input/collectors/collect_security_settings.rb:134:in `<main>' /space/avamar/repo/temp/AvamarUpgrade-19.1.0-38.avp_1582043624093/runtime/core/0.2.0/runtime/director.rb:85:in `eval' /space/avamar/repo/temp/AvamarUpgrade-19.1.0-38.avp_1582043624093/runtime/core/0.2.0/runtime/director.rb:85:in `block in load_as_path' /space/avamar/repo/temp/AvamarUpgrade-19.1.0-38.avp_1582043624093/runtime/core/0.2.0/runtime/director.rb:152:in `handle_errors' /space/avamar/repo/temp/AvamarUpgrade-19.1.0-38.avp_1582043624093/runtime/core/0.2.0/runtime/director.rb:83:in `load_as_path' /space/avamar/repo/temp/AvamarUpgrade-19.1.0-38.avp_1582043624093/runtime/apps/workflow/app/launch/abstract-runner.rb:22:in `block in process_item' /space/avamar/repo/temp/AvamarUpgrade-19.1.0-38.avp_1582043624093/runtime/apps/workflow/app/launch/abstract-redirector.rb:59:in `with_core_director' /space/avamar/repo/temp/AvamarUpgrade-19.1.0-38.avp_1582043624093/runtime/apps/workflow/app/launch/abstract-runner.rb:19:in `process_item' /space/avamar/repo/temp/AvamarUpgrade-19.1.0-38.avp_1582043624093/runtime/apps/workflow/app/launch/abstract-redirector.rb:32:in `process_redirect' /space/avamar/repo/temp/AvamarUpgrade-19.1.0-38.avp_1582043624093/runtime/apps/workflow/launcher:35:in `block (2 levels) in start' /space/avamar/repo/temp/AvamarUpgrade-19.1.0-38.avp_1582043624093/runtime/apps/workflow/launcher:34:in `tap' /space/avamar/repo/temp/AvamarUpgrade-19.1.0-38.avp_1582043624093/runtime/apps/workflow/launcher:34:in `block in start' /space/avamar/repo/temp/AvamarUpgrade-19.1.0-38.avp_1582043624093/runtime/apps/workflow/launcher:32:in `tap' /space/avamar/repo/temp/AvamarUpgrade-19.1.0-38.avp_1582043624093/runtime/apps/workflow/launcher:32:in `start' /space/avamar/repo/temp/AvamarUpgrade-19.1.0-38.avp_1582043624093/runtime/apps/workflow/launcher:136:in `<main>' - Under fanen Security Settings > Client-Server Communication and Authentication Type er den viste rulleliste tom, og der kan derfor ikke trykkes på knappen Continue.

- En manuel kørsel af kommandoen returnerer et normalt resultat:
admin@avamar:/usr/local/avamar/etc/>: openssl x509 -text -noout -in /usr/local/avamar/etc/cert.pem | grep Subject: | awk '{print $NF}' avamar.domain.com 
- Tilladelser for repo- og avamar-mapper ser rigtige ud:
admin@avamar:~/>: ls -altk /space/avamar/repo/ total 28 drwxr-xr-x 3 avi avi 4 Feb 20 17:15 temp drwxr-xr-x 3 avi avi 4 Feb 18 16:54 help drwxr-xr-x 7 avi avi 4 Feb 18 16:51 . drwxr-xr-x 2 avi avi 4 Feb 18 16:51 packages drwxr-xr-x 2 avi avi 4 Jan 21 11:57 uploads drwxrwxr-x 7 admin admin 4 Dec 7 2018 .. drwxr-xr-x 2 avi avi 4 Dec 15 2017 downloads admin@avamar:~/>: ls -altk /space/avamar/ total 28 drwxr-xr-x 23 admin admin 4 Feb 20 17:15 var drwxr-xr-x 7 avi avi 4 Feb 18 16:51 repo drwxr-xr-x 6 admin admin 4 Feb 18 15:21 src drwxr-xr-x 2 admin admin 4 Jan 20 16:55 doc drwxrwxr-x 7 admin admin 4 Dec 7 2018 . drwxr-xr-x 2 root root 4 Dec 7 2018 backup drwxr-xr-x 6 root root 4 Dec 7 2018 .. 
 

Cause

Problem med den fælles navneanalyse ved hjælp af OpenSSL-hjælpeprogrammet i arbejdsprocessen.

Resolution

Løsning: Henvend dig til Avamar L2-teamet ved at indsende et peer review for at hjælpe arbejdsprocessen i gang.
Permanent løsning: Denne kode er blevet forbedret i 19.2 for at løse dette problem.

Affected Products

Avamar

Products

Avamar, Avamar Server
Article Properties
Article Number: 000059134
Article Type: Solution
Last Modified: 11 Dec 2025
Version:  5
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