Online Update SRM Task does not work over Proxy Server

Summary: Online Update task does not work when the customer does have a Proxy Server on Network.

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Symptoms



- Online Update task Failing everytime attempting to run it. 
- Customer can normally open the the URL: vupdate.emc.com from the Webbrowser Normally 
- Could see Errors like the below in the task log: 
This indicates that there was a connection timeout when trying to connect to the url vupdate.emc.com from the SRM Frontend. 
FINE   -- [2015-10-21 07:59:44 EDT] -- FileDownloader::download(): Download https://vupdate.emc.com/SRM/PackageUpdates//6.5/manifest/update-manifest.xml to /tmp/update-manifest8707146662968771161.xml
Execute method (main) threw an uncaught exception.
com.watch4net.apg.onlineupdate.exceptions.OnlineUpdateException: Downloading https://vupdate.emc.com/SRM/PackageUpdates//6.5/manifest/update-manifest.xml to /tmp/update-manifest8707146662968771161.xml failed !
at com.watch4net.apg.onlineupdate.FileDownloader.download(FileDownloader.java:144)
at com.watch4net.apg.onlineupdate.ManifestParser.retrieveUpdateManifest(ManifestParser.java:169)
at com.watch4net.apg.onlineupdate.ManifestParser.<init>(ManifestParser.java:85)
at com.watch4net.apg.onlineupdate.Bootstrap.main(Bootstrap.java:89)
at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:62)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
at java.lang.reflect.Method.invoke(Method.java:483)
at com.watch4net.apg.scheduler.executor.JavaTaskProcessMain.callExecuteMethod(JavaTaskProcessMain.java:538)
at com.watch4net.apg.scheduler.executor.JavaTaskProcessMain.main(JavaTaskProcessMain.java:130)
Caused by: java.net.UnknownHostException: vupdate.emc.com: Connection Timeout
- When trying to ping or telnet the URL vupdate.emc.com from the Frontend the same Error cause was displayed. 

Cause

Customer is using a Proxy Server, Consulted with the Engineering team and they confirmed that the Online Update cannot run ( access the URL : vupdate.emc.com ) when there is a Proxy Server being used at the customer server.

Resolution

Online Update task cannot run when a Proxy Server is deployed on the Customer Network.

Affected Products

Storage Software
Article Properties
Article Number: 000061952
Article Type: Solution
Last Modified: 20 Oct 2025
Version:  5
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