Dirty Shutdown Resulting Performance Counter in AWCC to Display Abnormally in Alienware Area-51m

Summary: Learn about the performance counter that displays abnormally in Alienware Command Center due to a dirty shutdown on the Alienware Area-51m.

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Symptoms

The performance counter occasionally displays as 0 value after performing a dirty (force) shutdown action on their Alienware Area-51.

Performance counter occasionally displays as 0 value

Cause

Force shutdown causes the registry to corrupt and results in the counter to display abnormally.

Resolution

Follow the steps below to rebuild the registry.

Caution: If done incorrectly, modifying the Windows registry can lead to data loss or operating system corruption. Dell Technologies recommends that you back up data before proceeding with any Windows Registry edit. It is also recommended that a full backup of the Windows registry is made before starting the edit. See Windows registry information for advanced usersThis hyperlink is taking you to a website outside of Dell Technologies. for additional information.
  1. Run the Command Prompt with Admin’s Privilege by right-click CMD and select Run as Administrator.
  2. Go to C:\Windows\System32 folder and type lodctr /r, press Enter key to perform the command.
  3. The performance counter setting rebuilds itself. Quit CMD after the rebuild progress is completed.
    The performance counter setting will rebuild itself 
  4. Restart the computer and relaunch the Alienware Command Center again (AWCC).
  5. Check on the value, and now it is back to normal.
     

Affected Products

Alienware Area-51m
Article Properties
Article Number: 000128426
Article Type: Solution
Last Modified: 10 June 2025
Version:  8
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