VNX M&R: Diagnostic Command Does Not Exist
Summary: In all versions of VNX M&R installation diagnostic.sh or diagnostic.cmd commands do not exist in the following directory paths: /opt/VNX Program FilesVNX
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Instructions
If for any reason that it is not possible to execute diagnostic log collection from VNX M&R portal refer to the following directory paths for
some common log locations to either view directly or copy and upload to desktop for analyzing.
An internal request will be submitted to consider implementing the diagnostic command in future releases of VNX Family Monitoring and Reporting Software
some common log locations to either view directly or copy and upload to desktop for analyzing.
Tomcat Logs:
Program Files\VNX\Web-Servers\Tomcat\Default\logs
/opt/VNX/Web-Servers/Tomcat/Default/logs
Collector Logs
Program Files\VNX\Collecting-Manager\Default\logs
/opt/VNX/Collecting/Collector-Manager/Default/logs
Backend Logs
Program Files\VNX\Backends
/opt/VNX/Backends
Program Files\VNX\Web-Servers\Tomcat\Default\logs
/opt/VNX/Web-Servers/Tomcat/Default/logs
Collector Logs
Program Files\VNX\Collecting-Manager\Default\logs
/opt/VNX/Collecting/Collector-Manager/Default/logs
Backend Logs
Program Files\VNX\Backends
/opt/VNX/Backends
An internal request will be submitted to consider implementing the diagnostic command in future releases of VNX Family Monitoring and Reporting Software
Article Properties
Article Number: 000158258
Article Type: How To
Last Modified: 07 Nov 2025
Version: 3
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