ViPR Controller: VPLEX metering task fails with "Connection timed out"
Summary: VPLEX metering task fails due to the VPLEX perpetual logs containing unexpected data
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Symptoms
ViPR Controller automatically runs a VPLEX metering task once an hour by default.
These tasks may fail or go into a pending state.
ViPR-C controllersvc log :
vipr1 ayvcstop01 controllersvc 2019-09-24 13:46:54,385 [286|vplex|Metering|XX.XXX.XXX.XXX|fa3e6322-dde0-4c87-abb7-76911a70364b] ERROR SSHCommandExecutor.java (line 151) SSH 'ls -1 /var/log/VPlex/cli/*PERPETUAL_vplex_sys_perf*log' command failed: com.iwave.utility.ssh.SSHException: com.jcraft.jsch.JSchException: java.net.ConnectException: Connection timed out (Connection timed out) at com.iwave.utility.ssh.SSHCommandExecutor.connect(SSHCommandExecutor.java:118)
Cause
During VPLEX Metering tasks, ViPR Controller attempts to SSH into the VPLEX management server and run the following command :
'ls -1 /var/log/VPlex/cli/*PERPETUAL_vplex_sys_perf*log'
When running the command manually via ssh outside of VIPR-C,
sh username@vplex_ip_addr 'ls -1 /var/log/VPlex/cli/*PERPETUAL_vplex_sys_perf*log', the command hangs and times out.
This connection issue is a result of a Network/Firewall issue and not VIPR Controller related.
'ls -1 /var/log/VPlex/cli/*PERPETUAL_vplex_sys_perf*log'
When running the command manually via ssh outside of VIPR-C,
sh username@vplex_ip_addr 'ls -1 /var/log/VPlex/cli/*PERPETUAL_vplex_sys_perf*log', the command hangs and times out.
This connection issue is a result of a Network/Firewall issue and not VIPR Controller related.
Resolution
ViPR Controller Metering tasks are failing as a result of the SSH connection time-out.
The SSH connection issue needs to be resolved by the local Network/Firewall team.
Additional Information
controllersvc-discovery
vipr4 vipr4 controllersvc-discovery 2019-09-25 07:30:48,270 [355|vplex|Metering|xxx.xxx.xxx.xxx|bf014f3b-607d-48ff-8557-0c178f587ae1] ERROR DataCollectionJobConsumer.java (line 104) Metering job failed for urn:storageos:StorageSystem:0cd3fa7a-4f76-4aff-ad69-ee6cffbe3f1c:vdc1--->
com.iwave.ext.command.CommandException: com.iwave.utility.ssh.SSHException: com.jcraft.jsch.JSchException: java.net.ConnectException: Connection timed out (Connection timed out)
at com.iwave.utility.ssh.SSHCommandExecutor.executeCommand(SSHCommandExecutor.java:152)
...
vipr4 vipr4 controllersvc-discovery 2019-09-25 07:30:48,415 [355|vplex|Metering|xxx.xxx.xxx.xxx|bf014f3b-607d-48ff-8557-0c178f587ae1] INFO DataCollectionTaskCompleter.java (line 68) Failed JobType: Metering, Class: class com.emc.storageos.db.client.model.StorageSystem
vipr4 vipr4 controllersvc-discovery 2019-09-25 07:30:48,270 [355|vplex|Metering|xxx.xxx.xxx.xxx|bf014f3b-607d-48ff-8557-0c178f587ae1] ERROR DataCollectionJobConsumer.java (line 104) Metering job failed for urn:storageos:StorageSystem:0cd3fa7a-4f76-4aff-ad69-ee6cffbe3f1c:vdc1--->
com.iwave.ext.command.CommandException: com.iwave.utility.ssh.SSHException: com.jcraft.jsch.JSchException: java.net.ConnectException: Connection timed out (Connection timed out)
at com.iwave.utility.ssh.SSHCommandExecutor.executeCommand(SSHCommandExecutor.java:152)
...
vipr4 vipr4 controllersvc-discovery 2019-09-25 07:30:48,415 [355|vplex|Metering|xxx.xxx.xxx.xxx|bf014f3b-607d-48ff-8557-0c178f587ae1] INFO DataCollectionTaskCompleter.java (line 68) Failed JobType: Metering, Class: class com.emc.storageos.db.client.model.StorageSystem
Article Properties
Article Number: 000170543
Article Type: Solution
Last Modified: 20 Oct 2025
Version: 4
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