How to get Dell USB Type-C dock service tags using SCCM

Using System Center Configuration Manager to obtain the service tag of a Dell USB Type-C Docking Station

This article is for those IT administrators who are looking for an easy way to collect the service tags of connected Dell USB Type-C docking stations. We take you through using Microsoft's System Center Configuration Manager (SCCM) to do it.

Hardware information is collected automatically in SCCM. It does this using Windows Management Instrumentation (WMI). However, the docking station will not be reported by default.

WMI classes on the clients can be extended using Dell Command Monitor (DCM) and SCCM can be configured to read the new classes. This guide explains how to set this up.

Docks that are supported:

• Dell Dock WD19/WD19S
• Dell Performance Dock - WD19DC/WD19DCS
• Dell Thunderbolt Dock - WD19TB/WD19TBS

Docks that are not supported:

• Dell Dock WD15
• Dell Thunderbolt Dock TB16
• Dell Precision Dual USB-C Thunderbolt Dock - TB18DC

You will need to install DCM v10.2 (or newer) on Clients.

• Dell Support Drivers and Downloads

On the SCCM server:

1. Extract the DCM installation package to a local folder and look for the OMCI_SMS_DEF.mof file. This will be needed later.

2. Open the Config Manager Console

3. Navigate to Administration and then Client settings node.

(Figure.1 Client Settings - Screenshot)

4. You can either modify your Default Client Settings or create a new instance of Client settings, by opening Properties.

5. Click hardware inventory, make sure that the check box next to Enable hardware inventory on clients is enabled. Then click Set Classes.

(Figure.2 Set Classes - Screenshot)

1. Click Import.

(Figure.3 Hardware Inventory Classes - Screenshot)

7. Browse to the OMCI_SMS_def.mof file. Select the file and click Open.

(Figure.4 OMCI_SMS_DEF.mof - Screenshot)

8. On the Import Summary screen, click Import.

(Figure.5 Import Summary - Screenshot)

9. The new classes that DCM adds to the Client WMI are now shown under Hardware Inventory Classes. Tick the checkbox next to DCIM Chassis and Docking (DCIM_Chassis) to enable this new class. (You can tick more classes if they are available.)

(Figure.6 Hardware Inventory Classes - Screenshot)

10. Expand the DCIM_Chassis_and_Docking class and tick or untick the relevant values:

    • For Service Tag, the Tag value is required.

    • You may want to make sure the following values are also set:

      • Version (Firmware version).

      • Model (Dock Type).

      • Name (Dock Type).

      • ElementName.

(Figure.7 Hardware Inventory Version Drilled Down Class - Screenshot)

11. Click Ok to close the Hardware Classes Window. Then click OK again to close the Client settings properties.

On the Client:

1. Clients collect the hardware inventory to a schedule. Test this on a reference client:

   1. Open Configuration Manager in the control panel.
      (You will need Administrator rights to do this.)

   2. Navigate to the Actions tab.

   3. Run Hardware Inventory.

2. This will take a couple of minutes to collect the information and sync with SCCM.

On the SCCM server:

1. Check the reference Client's hardware inventory by opening the Resource Explorer.

2. You can get to the Resource Explorer navigating from the Assets and Compliants > Devices node.

(Figure.8 SCCM - Resource Explorer - Screenshot)

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