Reference Table of ePSA, PSA Error Codes, and Troubleshooting Steps (2000-8NNN Series)
Summary: See the section that matches the code you received, and follow the instructions listed in the Next Steps column. The 2000-8NNN informative messages below are unlikely to be displayed unless they deal with removable devices or media. ...
This article applies to
This article does not apply to
This article is not tied to any specific product.
Not all product versions are identified in this article.
Instructions
Notes:
- One of the most common tasks requested when troubleshooting a system is to update the system Basic Input/Output System (BIOS) also called the system setup.
It is suggested that the BIOS be updated to the most current version available before running diagnostics. For more information, see Dell Knowledge Base article BIOS Update Guide
- Depending on the version of the BIOS on your computer the results may change concerning the component that is listed. Make note of not only the ePSA error and validation code but which component is listed
- The last three digits in the code are called the beep code. These beeps occur when the system is unable to display a message. For example, error code 2000-0142 has a beep code of 142 which may be manifest by 1 beep - pause - 4 beeps - pause - 2 beeps. In this case, the beeps are trying to inform the operator that the hard drive self-test was unsuccessful.
- When you have received an error code, locate the error code in the table below, and follow the Next Steps listed. When you require further assistance, browse to our SupportAssist Pre-Boot System Performance Check page, referred to as the ePSA online tool in the table to save space.
- The easiest way to search the table for a code is to press and hold the Ctrl (control) key and to press the f key, this opens the find or search function. Enter the code exactly as it was shown to you.
- Additional content is available for different error code series:
| Error Code (PSA and ePSA) |
|
|
|
|---|---|---|---|
| PSA N/A ePSA 2000-8001 (Not used with UEFI BIOS) |
BIOS - No BIOS support for software interrupt [x] function[x] [x] | The motherboard BIOS revision may not be current. Update the BIOS to the most current version and the issue should resolve. |
|
| PSA N/A ePSA 2000-8002 (Not used with UEFI BIOS) |
BIOS - No BIOS support for SMI interface function(x). | The motherboard BIOS revision may not be current. Update the BIOS to the most current version and the issue should resolve. |
|
| PSA N/A ePSA 2000-8002 |
BIOS - Sensor [x] exceeded thermal zone [d]. Peak zone was [d]. | The system thermal sensor is indicating a high value. The motherboard BIOS revision may not be current. Update the BIOS to the most current version and the issue should resolve. |
|
| PSA N/A ePSA 2000-8003 |
BIOS - Fan - Unable to set Manufacturing Mode. | The motherboard BIOS revision may not be current. Update the BIOS to the most current version and the issue should resolve. |
|
| PSA N/A ePSA 2000-8004 |
BIOS - Fan - Unable to determine fan speeds. | The motherboard BIOS revision may not be current. Update the BIOS to the most current version and the issue should resolve. |
|
| PSA N/A ePSA 2000-8005 (Not used with UEFI BIOS) |
LCD - LCD BIST not supported. | The LCD BIST may not exist on all systems. |
|
| PSA N/A ePSA 2000-8005 |
FAN - Fan - Fan speed failure. Expected at least %d, observed %d. | The fan is not operating at the expected speed. |
|
| PSA N/A ePSA 2000-8006 (Not used with UEFI BIOS) |
BIOS - No chipset event timer. | Ensure that the BIOS is current. |
|
| PSA N/A ePSA 2000-8006 |
Fan - Unable to set fans to ([d], [d], or [d]) speed. | The fan is not operating at the expected speed. |
|
| PSA N/A ePSA 2000-8007 (Not used with UEFI BIOS) |
BIOS - Timer expected [d] observed [d] | An internal timer is not counting correctly. |
|
| PSA N/A ePSA 2000-8007 |
Fan - Log contains Fan events or Timer expected [d] observed [d] | This message is informational only and provides a record of fan-related events. |
|
| PSA N/A ePSA 2000-8008 |
Diagnostics -
|
The system may be unstable and should be rebooted. |
|
| PSA N/A ePSA 2000-8009 |
Diagnostics - Cannot find memory to free! | The System may be unstable and should be rebooted. |
|
| PSA N/A ePSA 2000-800B (Not used with UEFI BIOS) |
BIOS - Retrieve vendor ID function error. | The system may be unstable. |
|
| PSA N/A ePSA 2000-800C (Not used with UEFI BIOS) |
BIOS - Get/Set inverter mode function error. Vendor: [s] Revision: [d] | The motherboard BIOS revision may not be current. Update the BIOS to the most current version and the issue should resolve. |
|
| PSA N/A ePSA 2000-800D (Not used with UEFI BIOS) |
BIOS - Set lamp off function error. Vendor: [s] Revision: [d] | The motherboard BIOS revision may not be current. Update the BIOS to the most current version and the issue should resolve. |
|
| PSA N/A ePSA 2000-800E (Not used with UEFI BIOS) |
BIOS - Set lamp on function error. Vendor: [s] Revision: [d] | The motherboard BIOS revision may not be current. Update the BIOS to the most current version and the issue should resolve. |
|
| PSA N/A ePSA 2000-800F (Not used with UEFI BIOS) |
BIOS - Restore function error. Vendor: [s] Revision: [d]. | The motherboard BIOS revision may not be current. Update the BIOS to the most current version and the issue should resolve. |
|
| PSA N/A ePSA 2000-8010 |
System Board | High-Precision event timer not found. |
|
| PSA N/A ePSA 2000-8011 |
USB Device Diagnostics - Invalid status returned from the device | The attached USB device is returning an invalid status to the BIOS. |
|
| PSA N/A ePSA 2000-8012 |
Diagnostics - Unknown test number [d]. | An unexpected test number was passed to a device under test. |
|
| PSA N/A ePSA 2000-8012 |
Diagnostics - Unknown test [d] selected. | An unexpected test number was passed to a device under test. |
|
| PSA N/A ePSA 2000-8012 |
Diagnostics - Invalid parameter that is passed to the device. | An unexpected parameter was passed to a device under test. |
|
| PSA N/A ePSA 2000-8013 (Not used with UEFI BIOS) |
Diagnostics - LCD [s] does not support test commands. | Update the BIOS to the most current version and the issue should resolve. |
|
| PSA N/A ePSA 2000-8014 |
Diagnostics - ADDF module ([s]) device ([s]) failed with error code [x], number [x]. No EPSA beep code mapped! | The diagnostics program has run an external module, which has reported an unusual error. |
|
| PSA N/A ePSA 2000-8015 |
Diagnostics - Unable to stop all APs. | The computer may be unstable. |
|
| PSA N/A ePSA 2000-8015 |
Diagnostics - Unable to stop all APs. The computer may be unstable and should be rebooted. | The computer may be unstable. |
|
| PSA N/A ePSA 2000-8016 |
Diagnostics - Battery - unable to retrieve battery health | Ensure that the battery is properly seated and rerun the diagnostics. |
|
| PSA N/A ePSA 2000-8017 |
BIOS - Battery - BIOS has no support for battery health. | This optional feature may not be supported. |
|
| PSA N/A ePSA 2000-8018 |
Diagnostics - Fatal: The module reported multiple test results! | The system may be unstable. |
|
| PSA N/A ePSA 2000-8019 |
Diagnostics - Unable to log to NVRAM. | The system may be unstable. |
|
| PSA N/A ePSA 2000-8020 |
Diagnostics - Low memory. [d]k bytes free! | The system may be unstable. |
|
| PSA N/A ePSA 2000-8021 |
BIOS - SMBIOS DIMM configuration did not match. | Make sure BIOS is current, reboot and rerun the diagnostics. |
|
| PSA N/A ePSA 2000-8022 |
Fan - The (%s) fan is not a constant speed LCM Fan. | The system is expected to have a constant speed liquid cooling fan. That fan is not being detected. |
|
| PSA N/A ePSA 2000-8115 |
Diagnostics - Unable to stop all APs | The system may be unstable. |
|
| PSA N/A ePSA 2000-8135 |
Charger - Unable to detect charger. | The test is expecting the charger to be attached. Verify that the charger is attached and rerun the test. |
|
| PSA N/A ePSA 2000-8136 |
Charger - Unexpectedly detected charger. | The charger was found when the test was requesting it be disconnected. Rerun the test. |
|
| PSA N/A ePSA 2000-8137 |
Charger - The charger is not supplying power. | A bad charger is being used on the system. Check that charger is plugged in. Rerun the diagnostic. |
|
| PSA N/A ePSA 2000-8138 |
Charger - The AC power adapter wattage and type cannot be determined. The battery may not charge. | A bad charger or a non-Dell charger is being used on the system. |
|
| PSA N/A ePSA 2000-8154 |
Tape Drive - Tape Drive [d] - S/N [s], ULTRIUM [d] media found but drive. Requires ULTRIUM [s] for [s] | Install the correct tape drive media. |
|
| PSA N/A ePSA 2000-8155 |
Tape Drive - Tape Drive [d] - S/N [s], data read does not match data that is written. | Try different tape drive media. |
|
| PSA N/A ePSA 2000-8156 |
Tape Drive - Tape Drive [d] - S/N [s], no media cannot test drive. | Insert writable tape drive media. |
|
| PSA N/A ePSA 2000-8157 |
Tape Drive - Tape Drive [d] - S/N [s], the drive is not a supported drive. | Tape drive model is unknown and not supported by diagnostics. |
|
| PSA N/A ePSA 2000-8158 |
Backplane - [DRIVE] Drive [d] - incorrect status = [x], [s] | The string indicates that the backplane, expander, or removable hard drive is reporting an incorrect status. |
|
| PSA N/A ePSA 2000-8160 |
PERC - PERC Battery [d] - incorrect status = [x], [s] | Servers Only. The [s] string may be one of the following messages:
|
|
| PSA N/A ePSA 2000-8165 |
OS - MBR code is unknown, possibly infected by a virus. | The Master Boot Record on the Hard Disk Drive has unrecognized code present which is an indication of a virus infecting the system. It is recommended that you scan your system with an up-to-date anti-virus application. |
|
| PSA N/A ePSA 2000-8166 |
OS - Detected virus (s) | A virus appears to be infecting the system. It is recommended that you scan your system with an up-to-date anti-virus application. |
|
| PSA N/A ePSA 2000-8170 |
PCIe - Training error on device PciTag [s] VendorID [x] DeviceID [x] SVid [x] SDid [x] Link Degraded, maxLinkWidth = x[d], negotiatedLinkWidth = x[d] | The system is reporting an error on a PCIe adapter. |
|
| PSA N/A ePSA 2000-8171 |
PCIe - PCI device in physical Slot [x]d, PCI tag [x], is present but not responding. | The system is reporting an error on a PCIe adapter. |
|
| PSA N/A ePSA 2000-8172 |
PCIe - Speed slow PCI tag [s] VendorID [x] DeviceID [x] SVid [x] SDid [x] [s] [s]. | The system is reporting an error on a PCIe adapter. |
|
| PSA N/A ePSA 2000-8335 ARM-based tablets only. |
Video - The user indicated that one or more full-color screens showed pixel errors. | One or more full-color screens showed pixel errors. |
|
| PSA N/A ePSA 2000-8336 ARM-based tablets only. |
Video - User indicated that the Gray Scale screen is not properly displayed. | The Gray Scale screen was not properly displayed. |
|
| PSA N/A ePSA 2000-8337 ARM-based tablets only. |
Video - User indicated that the Cross Hatch screen is not properly displayed. | The Cross Hatch screen was not properly displayed. |
|
| PSA N/A ePSA 2000-8338 |
BIOS [s] - DriverBinding - Supported() function, Version [x], changed PCI Command Reg of device [s] | The initial string indicates the UEFI driver with an issue. |
|
| PSA N/A ePSA 2000-8415 |
Cables - BIOS reports no testable cable/jumper/connector/sensor | An internal failure of the diagnostic tool, not a hardware failure. Update the BIOS to the most current version and the issue should resolve. |
|
| PSA N/A ePSA 2000-8611 |
Audio - User reported not hearing speaker tones. | If the beep was not heard, verify that the internal speakers are connected properly. On some systems, internal speakers are a purchased option. For a given system, if the speaker is optional, it might not exist in that system. If audio is not heard, make sure to unplug anything plugged into an external headphone jack and rerun the test. External HP jacks can mute the internal speakers at the hardware level. |
|
Affected Products
Alienware, Dell All-in-One, Dell Pro All-in-One, Dell Pro Max Micro, Dell Pro Max Slim, Dell Pro Max Tower, Dell Pro Micro, Dell Pro Slim, Dell Pro Tower, Dell Slim, Dell Tower, Inspiron, Legacy Desktop Models, OptiPlex, Vostro, XPS, G Series
, G Series, Alienware, Dell Plus, Dell Pro, Dell Pro Max, Dell Pro Plus, Dell Pro Premium, Inspiron, Latitude, Dell Pro Rugged, Vostro, XPS, Legacy Laptop Models, Fixed Workstations, Mobile Workstations, Dell Pro Max Micro XE FCM2250, Dell Pro Max Slim XE FCS1250, Dell Pro Max Tower T2 XE FCT2250, Dell Pro Max 16 XE MC16250, Dell Pro Micro Plus XE QBM1250, Dell Pro Slim Plus XE5 QBS1250, Dell Pro Tower Plus XE5 QBT1250
...
Article Properties
Article Number: 000181162
Article Type: How To
Last Modified: 13 Nov 2025
Version: 8
Find answers to your questions from other Dell users
Support Services
Check if your device is covered by Support Services.