SourceOne Email Management Indexes kunnen niet "Herindexeren" of "Mislukte documenten opnieuw indexeren"
Summary: SourceOne Email Management Indexes kunnen niet "Opnieuw indexeren" of "Mislukte documenten opnieuw indexeren" wanneer de bijbehorende archiefmap een ampersand (&) in de naam bevat.
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Symptoms
Wanneer u probeert een "Reindex" of "Reindex Failed Documents" uit te voeren met een SourceOne Email Management-indexset die behoort tot een archiefmap die een ampersand (&) in de naam bevat, mislukt het opnieuw indexeren.
De volgende fouten worden vastgelegd in de ExAsIdxObj.exe.log trace-logboeken:
UPDATE WorkQueue SET xConfig.modify('insert text{"\\IndexShare\Index02\TEST & FOLDER\YearMonth\IndexSet_REBUILD_PARTIAL"} into (RebuildInfo/TempNetworkLoc)[1]'), LastModified = '20201217 14:20:41.527' where WorkId = 2718
Cannot communicate with the database. (0x86040400) Unknown error (0x800408EA) {XQuery [WorkQueue.xConfig.modify()]: Invalid entity reference Native error: 2282 SQL State: 42000 }
Failed to update Work Queue Item: <WorkID>- With: Update WorkQueue xConfig (0x86040416)
System call failed. (0x86040100) Cannot communicate with the database. (0x86040400) Unknown error (0x800408EA) [ExAsIdxObj.exe, ExASDBAccess.cpp(4995).CExASDBAccess::UpdateWorkQueueXConfigValue] >{XQuery [WorkQueue.xConfig.modify()]: Invalid entity reference Native error: 2282 SQL State: 42000 }
System call failed. (0x86040100) [ExAsIdxObj.exe, IdxRebuild.cpp(5639).IndexThread::GetRebuildStatus] >Cannot communicate with the database. (0x86040400) Unknown error (0x800408EA) [ExAsIdxObj.exe, ExASDBAccess.cpp(4995).CExASDBAccess::UpdateWorkQueueXConfigValue] >{XQuery [WorkQueue.xConfig.modify()]: Invalid entity reference Native error: 2282 SQL State: 42000 }
Marking local index missing msg...
Marking local idx state as missmsg <DriveLetter>:\EMC SourceOne IndexWork\TEST & FOLDER_YearMonth_IndexNum\Index
Dit gebeurt alleen bij ISYS-indexering. Elastic Search-indexen zijn niet getroffen.
Cause
N.v.t.
Resolution
Dit probleem is opgelost in patches of Service Pack-versies van SourceOne Email Management hoger dan 7.2.10 Hotfix 2 (7.2.10.0059).
EMC SourceOne patch- en servicepackkits kunnen worden gedownload via https://dell.com/support
Article Properties
Article Number: 000183105
Article Type: Solution
Last Modified: 14 June 2025
Version: 8
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