SourceOne Email Management 索引無法「重新索引」或「重新索引失敗的文件」

Summary: 當關聯的歸檔資料夾名稱中包含與號 （&） 時，SourceOne Email Management 索引無法「重新索引」或「重新索引失敗的文件」。

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Symptoms

嘗試對屬於名稱中包含與號 （&） 的存檔資料夾的 SourceOne 電子郵件管理索引集執行“重新索引”或“重新索引失敗的文檔”時，重新索引將失敗。

ExAsIdxObj.exe.log追蹤記錄中記錄下列錯誤：

UPDATE WorkQueue SET xConfig.modify('insert text{"\\IndexShare\Index02\TEST & FOLDER\YearMonth\IndexSet_REBUILD_PARTIAL"} into (RebuildInfo/TempNetworkLoc)[1]'), LastModified = '20201217 14:20:41.527' where WorkId = 2718

Cannot communicate with the database. (0x86040400) Unknown error (0x800408EA) {XQuery [WorkQueue.xConfig.modify()]: Invalid entity reference Native error: 2282 SQL State: 42000 }

Failed to update Work Queue Item: <WorkID>- With: Update WorkQueue xConfig (0x86040416)
System call failed. (0x86040100) Cannot communicate with the database. (0x86040400) Unknown error (0x800408EA) [ExAsIdxObj.exe, ExASDBAccess.cpp(4995).CExASDBAccess::UpdateWorkQueueXConfigValue]   >{XQuery [WorkQueue.xConfig.modify()]: Invalid entity reference Native error: 2282 SQL State: 42000 }

System call failed. (0x86040100) [ExAsIdxObj.exe, IdxRebuild.cpp(5639).IndexThread::GetRebuildStatus]   >Cannot communicate with the database. (0x86040400) Unknown error (0x800408EA) [ExAsIdxObj.exe, ExASDBAccess.cpp(4995).CExASDBAccess::UpdateWorkQueueXConfigValue]   >{XQuery [WorkQueue.xConfig.modify()]: Invalid entity reference Native error: 2282 SQL State: 42000 }

Marking local index missing msg...

Marking local idx state as missmsg <DriveLetter>:\EMC SourceOne IndexWork\TEST & FOLDER_YearMonth_IndexNum\Index

這只會發生在 ISYS 索引時。Elastic 搜尋索引不會受到影響。

 

Cause

N/A

 

Resolution

在高於 7.2.10 修補程式 2 （7.2.10.0059） 的 SourceOne Email Management 版本的修補程式或 Service Pack 中，此問題已解決。

EMC SourceOne 修補程式與 Service Pack 套件可透過 https://dell.com/support 下載

 

Article Properties
Article Number: 000183105
Article Type: Solution
Last Modified: 14 June 2025
Version:  8
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