SourceOne Email Management 索引无法“重新编制索引”或“为失败的文档重新编制索引”

Summary: 当关联的归档文件夹名称中包含与号 （&） 时，SourceOne Email Management 索引无法“重新索引”或“为失败的文档重新编制索引”。

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Symptoms

当尝试对属于名称中包含和号 （&） 的归档文件夹的 SourceOne Email Management 索引集执行“重新索引”或“重新索引失败的文档”时，重新索引将失败。

ExAsIdxObj.exe.log跟踪日志中记录以下错误：

UPDATE WorkQueue SET xConfig.modify('insert text{"\\IndexShare\Index02\TEST & FOLDER\YearMonth\IndexSet_REBUILD_PARTIAL"} into (RebuildInfo/TempNetworkLoc)[1]'), LastModified = '20201217 14:20:41.527' where WorkId = 2718

Cannot communicate with the database. (0x86040400) Unknown error (0x800408EA) {XQuery [WorkQueue.xConfig.modify()]: Invalid entity reference Native error: 2282 SQL State: 42000 }

Failed to update Work Queue Item: <WorkID>- With: Update WorkQueue xConfig (0x86040416)
System call failed. (0x86040100) Cannot communicate with the database. (0x86040400) Unknown error (0x800408EA) [ExAsIdxObj.exe, ExASDBAccess.cpp(4995).CExASDBAccess::UpdateWorkQueueXConfigValue]   >{XQuery [WorkQueue.xConfig.modify()]: Invalid entity reference Native error: 2282 SQL State: 42000 }

System call failed. (0x86040100) [ExAsIdxObj.exe, IdxRebuild.cpp(5639).IndexThread::GetRebuildStatus]   >Cannot communicate with the database. (0x86040400) Unknown error (0x800408EA) [ExAsIdxObj.exe, ExASDBAccess.cpp(4995).CExASDBAccess::UpdateWorkQueueXConfigValue]   >{XQuery [WorkQueue.xConfig.modify()]: Invalid entity reference Native error: 2282 SQL State: 42000 }

Marking local index missing msg...

Marking local idx state as missmsg <DriveLetter>:\EMC SourceOne IndexWork\TEST & FOLDER_YearMonth_IndexNum\Index

只有 ISYS 索引编制会发生这种情况。弹性搜索索引不受影响。

 

Cause

N/A

 

Resolution

此问题在 高于 7.2.10 热修复 2 （7.2.10.0059） 的 SourceOne Email Management 的修补程序或服务包版本中得到解决。

EMC SourceOne 修补程序和服务包套件可通过 https://dell.com/support 下载

 

Article Properties
Article Number: 000183105
Article Type: Solution
Last Modified: 14 June 2025
Version:  8
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