SRM 4.5：在資料庫指標管理中刪除裝置的錯誤
Summary: 刪除資料庫指標管理上的非作用中裝置後，即會顯示訊息表示成功，但在使用 mysql 時，刪除的非作用中裝置仍會顯示。
This article applies to
This article does not apply to
This article is not tied to any specific product.
Not all product versions are identified in this article.
Symptoms
使用者可在資料庫指標管理上查詢非使用中裝置的資料。按一下將其刪除時，刪除訊息會顯示成功，沒有錯誤。當使用者在 mysql 中查詢相同的裝置時，該處仍會顯示指標數目，且該值並未刪除。
檢查前端 Catalina 記錄時，發現以下錯誤：
檢查前端 Catalina 記錄時，發現以下錯誤：
Feb 23, 2021 4:23:57 PM com.watch4net.apg.v2.modules.admin.VariableManagementDeleteCallback error
SEVERE: Error when deleting.
com.sun.xml.internal.ws.fault.ServerSOAPFaultException: Client received SOAP Fault from server: javax.xml.bind.UnmarshalException
with linked exception:
[javax.xml.stream.XMLStreamException: ParseError at [row,col]:[1,1500581]
Message: An invalid XML character (Unicode: 0xc) was found in the element content of the document.] Please see the server log to find more detail regarding exact cause of the failure.
at com.sun.xml.internal.ws.fault.SOAP11Fault.getProtocolException(SOAP11Fault.java:178)
at com.sun.xml.internal.ws.fault.SOAPFaultBuilder.createException(SOAPFaultBuilder.java:116)
at com.sun.xml.internal.ws.client.sei.StubHandler.readResponse(StubHandler.java:238)
at com.sun.xml.internal.ws.db.DatabindingImpl.deserializeResponse(DatabindingImpl.java:189)
at com.sun.xml.internal.ws.db.DatabindingImpl.deserializeResponse(DatabindingImpl.java:276)
at com.sun.xml.internal.ws.client.sei.SyncMethodHandler.invoke(SyncMethodHandler.java:104)
at com.sun.xml.internal.ws.client.sei.SyncMethodHandler.invoke(SyncMethodHandler.java:77)
at com.sun.xml.internal.ws.client.sei.SEIStub.invoke(SEIStub.java:147)
at com.sun.proxy.$Proxy212.deleteVariables(Unknown Source)
at com.watch4net.apg.v2.modules.admin.WebServiceCommunication.deleteVariables(WebServiceCommunication.java:250)
at com.watch4net.apg.v2.modules.admin.VariableManagement$VariableDeleterThread.run(VariableManagement.java:342)
SEVERE: Error when deleting.
com.sun.xml.internal.ws.fault.ServerSOAPFaultException: Client received SOAP Fault from server: javax.xml.bind.UnmarshalException
with linked exception:
[javax.xml.stream.XMLStreamException: ParseError at [row,col]:[1,1500581]
Message: An invalid XML character (Unicode: 0xc) was found in the element content of the document.] Please see the server log to find more detail regarding exact cause of the failure.
at com.sun.xml.internal.ws.fault.SOAP11Fault.getProtocolException(SOAP11Fault.java:178)
at com.sun.xml.internal.ws.fault.SOAPFaultBuilder.createException(SOAPFaultBuilder.java:116)
at com.sun.xml.internal.ws.client.sei.StubHandler.readResponse(StubHandler.java:238)
at com.sun.xml.internal.ws.db.DatabindingImpl.deserializeResponse(DatabindingImpl.java:189)
at com.sun.xml.internal.ws.db.DatabindingImpl.deserializeResponse(DatabindingImpl.java:276)
at com.sun.xml.internal.ws.client.sei.SyncMethodHandler.invoke(SyncMethodHandler.java:104)
at com.sun.xml.internal.ws.client.sei.SyncMethodHandler.invoke(SyncMethodHandler.java:77)
at com.sun.xml.internal.ws.client.sei.SEIStub.invoke(SEIStub.java:147)
at com.sun.proxy.$Proxy212.deleteVariables(Unknown Source)
at com.watch4net.apg.v2.modules.admin.WebServiceCommunication.deleteVariables(WebServiceCommunication.java:250)
at com.watch4net.apg.v2.modules.admin.VariableManagement$VariableDeleterThread.run(VariableManagement.java:342)
Cause
Tomcat 服務和 Webservice 閘道可能尚未完全升級。
Resolution
登入前端伺服器並執行下列命令：
- /opt/APG/bin/manage-modules.sh service update tomcat Default
- /opt/APG/bin/manage-modules.sh service start tomcat Default
- /opt/APG/bin/manage-modules.sh service update webservice-gateway Default
- /opt/APG/bin/manage-modules.sh service start webservice-gateway Default
Products
SRM, SRMArticle Properties
Article Number: 000184238
Article Type: Solution
Last Modified: 29 Aug 2022
Version: 5
Find answers to your questions from other Dell users
Support Services
Check if your device is covered by Support Services.