Dell Encryption Uninstaller mislykkes med en generisk fejl pga. aktiv pre-boot-godkendelse

Summary: Denne artikel beskriver fejlen i Dell Encryption Uninstaller på slutpunkter med aktiv Pre-Boot Authentication (PBA).

This article applies to This article does not apply to This article is not tied to any specific product. Not all product versions are identified in this article.
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Symptoms

Berørte produkter:

  • Dell Encryption Self-Encrypting Drive Manager
  • Dell Full Disk Encryption

Berørte versioner:

  • v10.6 og nyere

Påvirkede operativsystemer:

  • Windows

Cause

Hvis du forsøger at afinstallere Dell Encryption ved hjælp af den eksekverbare Dell Encryption Uninstaller-fil (C:\Program Files (x86)\Dell\Dell Data Protection\DataSecurityUninstaller.exe) på slutpunkter med aktiv Pre-Boot-godkendelse, afsluttes afinstallationsprogrammet straks med en generisk fejl.

DDS-fejl

DDPUninstall_Main.log i C:\ProgramData\Dell\Dell Data Protection\ viser ikke yderligere oplysninger om fejlen.

2021-07-22 14:31:24,873 [3] INFO  CommonLib.Log - Worker.UninstallApps: Beginning uninstall for Dell Encryption Management Agent - x64 v10.7.0.1

2021-07-22 14:31:24,873 [3] DEBUG CommonLib.Log - MSIPackage.InstallApplication: Starting install of Dell Encryption Management Agent - x64 v10.7.0.1 version  with command line - C:\Windows\system32\msiexec.exe /x "{2D4F7762-D922-4F2C-85FB-07B0E17EA5F8}" /qn REBOOT=ReallySuppress  /l*v "C:\ProgramData\dell\Dell Data Protection\DDP_ClientSecurityFramework_Uninstall_MSI.log"

2021-07-22 14:31:28,373 [3] INFO  CommonLib.Log - MSIPackage.InstallApplication: Installation of Dell Encryption Management Agent - x64 v10.7.0.1 complete. Return code = 1603

2021-07-22 14:31:28,373 [3] ERROR CommonLib.Log - UnInstallation of Dell Encryption Management Agent - x64 v10.7.0.1 failed! Please contact your Administrator immediately for troubleshooting before continuing.

Når du kontrollerer DDP_ClientSecurityFramework_Uninstall_MSI.log, er det muligt at læse nedenstående fejl på tidspunktet for afinstallationsforsøget.

MSI (s) (C4:F4) [14:31:28:279]: Product: Dell Encryption Management Agent - x64 -- The PBA must be deactivated prior to uninstall. Retry this uninstallation after the PBA is deactivated. 

The PBA must be deactivated prior to uninstall. Retry this uninstallation after the PBA is deactivated.

Resolution

For at køre Dell Encryption Uninstaller på et slutpunkt, der er beskyttet med Dell Full Disk Encryption eller Dell Encryption Self-Encrypting Drive Manager, skal du først deaktivere Pre-Boot Authentication.

Hvis du vil deaktivere Pre-Boot Authentication, skal du se Dell Encryption Enterprise Advanced Installation Guide.

Affected Products

Dell Encryption
Article Properties
Article Number: 000190605
Article Type: Solution
Last Modified: 08 Aug 2024
Version:  8
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