Dell Encryption Uninstaller falla con un error genérico debido a tener activada la autenticación previa al arranque

Summary: En este artículo, se describe la falla de Dell Encryption Uninstaller en las terminales que tienen activada la autenticación previa al arranque (PBA).

This article applies to This article does not apply to This article is not tied to any specific product. Not all product versions are identified in this article.
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Symptoms

Productos afectados:

  • Dell Encryption Self-Encrypting Drive Manager
  • Dell Full Disk Encryption

Versiones afectadas:

  • v10.6 y posteriores

Sistemas operativos afectados:

  • Windows

Cause

Si intenta desinstalar Dell Encryption mediante el archivo ejecutable de Dell Encryption Uninstaller (C:\Program Files (x86)\Dell\Dell Data Protection\DataSecurityUninstaller.exe) en terminales que tengan activada la autenticación previa al arranque, el desinstalador se cerrará de inmediato con un error genérico.

Error de DDS

El archivo DDPUninstall_Main.log en C:\ProgramData\Dell\Dell Data Protection\ no muestra ninguna información adicional sobre el error.

2021-07-22 14:31:24,873 [3] INFO  CommonLib.Log - Worker.UninstallApps: Beginning uninstall for Dell Encryption Management Agent - x64 v10.7.0.1

2021-07-22 14:31:24,873 [3] DEBUG CommonLib.Log - MSIPackage.InstallApplication: Starting install of Dell Encryption Management Agent - x64 v10.7.0.1 version  with command line - C:\Windows\system32\msiexec.exe /x "{2D4F7762-D922-4F2C-85FB-07B0E17EA5F8}" /qn REBOOT=ReallySuppress  /l*v "C:\ProgramData\dell\Dell Data Protection\DDP_ClientSecurityFramework_Uninstall_MSI.log"

2021-07-22 14:31:28,373 [3] INFO  CommonLib.Log - MSIPackage.InstallApplication: Installation of Dell Encryption Management Agent - x64 v10.7.0.1 complete. Return code = 1603

2021-07-22 14:31:28,373 [3] ERROR CommonLib.Log - UnInstallation of Dell Encryption Management Agent - x64 v10.7.0.1 failed! Please contact your Administrator immediately for troubleshooting before continuing.

Si revisa el archivo DDP_ClientSecurityFramework_Uninstall_MSI.log, es posible leer el siguiente error en el momento del intento de desinstalación.

MSI (s) (C4:F4) [14:31:28:279]: Product: Dell Encryption Management Agent - x64 -- The PBA must be deactivated prior to uninstall. Retry this uninstallation after the PBA is deactivated. 

The PBA must be deactivated prior to uninstall. Retry this uninstallation after the PBA is deactivated.

Resolution

Para ejecutar el desinstalador de Dell Encryption en una terminal protegida con Dell Full Disk Encryption o Dell Encryption Self-Encrypting Drive Manager, primero debe desactivar la autenticación previa al arranque.

Para desactivar la autenticación previa al arranque, consulte la Guía de instalación avanzada de Dell Encryption Enterprise.

Affected Products

Dell Encryption
Article Properties
Article Number: 000190605
Article Type: Solution
Last Modified: 08 Aug 2024
Version:  8
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