由于活动启动前验证，Dell Encryption 卸载程序失败并显示一般错误

受影响的产品：

• Dell Encryption Self-Encrypting Drive Manager
• Dell Full Disk Encryption

受影响的版本：

• v10.6 及更高版本

受影响的操作系统：

• Windows

如果您尝试在具有活动启动前身份验证的端点上使用 Dell Encryption 卸载程序可执行文件 （C：\Program Files （x86）\Dell\Dell Data Protection\DataSecurityUninstaller.exe） 卸载 Dell Encryption，卸载程序将立即退出，并显示一般性错误。

C：\ProgramData\Dell\Dell Data Protection\ 中的DDPUninstall_Main.log不显示有关该错误的任何其他信息。

2021-07-22 14:31:24,873 [3] INFO  CommonLib.Log - Worker.UninstallApps: Beginning uninstall for Dell Encryption Management Agent - x64 v10.7.0.1

2021-07-22 14:31:24,873 [3] DEBUG CommonLib.Log - MSIPackage.InstallApplication: Starting install of Dell Encryption Management Agent - x64 v10.7.0.1 version  with command line - C:\Windows\system32\msiexec.exe /x "{2D4F7762-D922-4F2C-85FB-07B0E17EA5F8}" /qn REBOOT=ReallySuppress  /l*v "C:\ProgramData\dell\Dell Data Protection\DDP_ClientSecurityFramework_Uninstall_MSI.log"

2021-07-22 14:31:28,373 [3] INFO  CommonLib.Log - MSIPackage.InstallApplication: Installation of Dell Encryption Management Agent - x64 v10.7.0.1 complete. Return code = 1603

2021-07-22 14:31:28,373 [3] ERROR CommonLib.Log - UnInstallation of Dell Encryption Management Agent - x64 v10.7.0.1 failed! Please contact your Administrator immediately for troubleshooting before continuing.

检查 DDP_ClientSecurityFramework_Uninstall_MSI.log，在尝试卸载时可以读取以下错误。

MSI (s) (C4:F4) [14:31:28:279]: Product: Dell Encryption Management Agent - x64 -- The PBA must be deactivated prior to uninstall. Retry this uninstallation after the PBA is deactivated. 

The PBA must be deactivated prior to uninstall. Retry this uninstallation after the PBA is deactivated.

要在受 Dell Full Disk Encryption 或 Dell Encryption Self-Encrypting Drive Manager 保护的端点上运行 Dell Encryption 卸载程序，您必须先停用启动前验证。

要停用启动前验证，请参阅 Dell Encryption Enterprise 高级安装指南。