Dell Slim Conferencing Soundbar SB522A Usage and Troubleshooting Guide
Summary:
The following article provides information about the Dell SB522A Slim Conferencing Soundbar. You can reference each section to learn more about the features of the Dell SB522A Slim
Conferencing Soundbar and how to use it.
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(Figure.1 Experience clear conferencing and reduced background noise with the world’s most intelligent Microsoft Teams-certified soundbar. The Dell Slim Conferencing Soundbar - SB522A)
The Dell SB522A Slim Conferencing Soundbar uses two magnetic tabs to sit under a Dell flat panel monitor. A USB Type-A cable is used to connect to the monitor. The monitor USB upstream cable connects to your Desktop or Laptop.
(Figure.7 USB Type-A Connector)
Note: Ensure you are connecting the correct USB uplink cable between your monitor and your computer by checking your monitor manual.
Ensure that the USB upstream cable is connected from your computer to the Dell monitor to enable USB pass-through. This additional USB upstream cable connection is required if your computer is using an HDMI or DisplayPort cable.
Once the USB upstream cable is connected to the monitor, check if the Teams button LED, which is also the power light, lights up.
If the power light is not on, check if the USB cable from the soundbar is connected properly to the USB port on the Dell monitor.
Note: Dell monitors ship with the upstream cable included. (USB Type-C to Type-C or USB Type-A to Type-B) Check your monitor user guide to identify the upstream port of your particular monitor.
Soundbar is on but not functioning
If the power light is turned on and the soundbar does not function, disconnect the soundbar and restart your computer. Reconnect the soundbar and check if it regains functionality.
Open Device Manager on your computer and check if the soundbar is listed under audio devices.
Test the USB port on the Dell monitor by connecting another USB device to it.
Test the soundbar by connecting it directly to your computer over USB.
If the soundbar works on the computer, you may have a defective USB port on the Dell monitor or a defective the USB upstream cable.
If the soundbar does not work, it may be faulty, and must be replaced. In either instance, check Contacting Dell for help.
No audio from soundbar
Ensure that the soundbar is the default playback device on Windows audio settings.
Try connecting the soundbar to different USB ports on the Dell monitor.
Adjust the volume levels on Windows and the application in use. Also, play an alternate audio file or online media is possible.
Clean or reconnect all cables again. Test the soundbar with a different audio source, such as from another computer.
Go to the Control Panel on your computer and click Sound. Check if the Dell Slim Conferencing Soundbar SB522A is displayed in the list of playback devices under the Playback tab of the Sound dialog box. If the Dell Slim Conferencing Soundbar SB522A is not the default device (indicated by a green tick beside the icon.) Right-click the Dell Slim Conferencing Soundbar SB522A and select Set Default > Default Device.
Reinstall the onboard drivers or the sound card drivers and restart the computer.
Distorted sound
Set all volume controls to their midpoints.
Decrease the volume of the audio application.
Test the soundbar using another audio source such as another computer.
Ensure that there are no magnetic devices or any objects obstructing the speakers on the soundbar.
Unbalanced sound output
Set the Windows audio balance controls of the left and right speakers to their midpoints.
Troubleshoot the computer's sound card.
Low volume
Set all Windows volume controls to their maximum.
Increase the volume of the audio application.
Test the soundbar using another audio source such as another computer.
Buzzing noise
Check if any other objects are attached to the soundbar.
Ensure that the soundbar is attached to the monitor. Check that there are no loose objects dangling from or touching the soundbar, or stuck near the magnet on the soundbar.
Try to reduce the volume using Windows volume controls.
Ensure that the cables do not interfere with the soundbar.
Soundbar cannot be mounted on the monitor
Confirm if the monitor model used supports the soundbar.
For more information about the supported monitor models, find the SB522A page at https://www.dell.com.
Check if the monitor’s soundbar slots are open and there is no Mylar cover obstructing the slots.
Microphone does not work
Check if SB522A is plugged into the computer correctly.
Check the computer sound setting and select the Dell SB522A as recording device.
The answer call function does not work on SB522A when receiving calls from Teams
If multiple conferencing applications are installed on or used in the same device, you may not be able to get a response from SB522A. Try to answer incoming calls by application’s interface.
Unable to accept the phone call or pick up the incoming call using the Teams button over Line, WhatsApp, and WeChat
SB522A Teams button only support Teams, you can answer incoming calls by application's interface.
Learn how to use and troubleshoot problems with the soundbar you use, your monitor and computer. You can find information about Troubleshooting steps, How-To guides, and relevant Support Videos for assistance.
To open the Dell SB522A Slim Conferencing Soundbar User Guide or manual: