VxRail: vROPs reporting Error synchronizing user privilege information with VMware vCenter
Summary: vROPs show a critical error for error synchronizing with vCenter while the solution users are properly connected.
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Symptoms
vROPs showing critical error: Error synchronizing user privilege information with VMware vCenter
The Connector to vCenter looks fine and in a green status.
vCenter dashboard is populated without any issue.
Clearing the error clears the error for a few minutes and then returns.
The Connector to vCenter looks fine and in a green status.
vCenter dashboard is populated without any issue.
Clearing the error clears the error for a few minutes and then returns.
Cause
vROPs connector to vCenter lost connection and recovered. The error remains in the database and is not cleared by clearing the error on the UI.
Resolution
To resolve this issue, follow this VMware KB after taking a snapshot from the entire vROPs environment: https://knowledge.broadcom.com/external/article?legacyId=2123921
Products
VMWare Cloud on Dell EMC VxRail E560FArticle Properties
Article Number: 000201084
Article Type: Solution
Last Modified: 09 Sept 2025
Version: 4
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