VxRail:升级失败,并显示错误“java.lang.NullPointerException: null”
Summary: 由于 /etc/hosts 文件中的条目,VxRail 将升级并显示错误“java.lang.NullPointerException: null”。
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Symptoms
在Lcm-web.log中,脚本 checkCertNeedUpdate.sh 有一个超时。
Lcm-web.log
2023-01-09 09:36:05,236 ERROR [LCM] [lcm-core-0] c.v.c.c.ScriptServiceImpl [ScriptServiceImpl.java:484] Script command error (/etc/vmware-marvin/scripts/lcm/s cripts/checkCertNeedUpdate.sh): [/bin/sh, /usr/lib/vmware-marvin/marvind/temp/12593456204235591740.tmp, ] 2023-01-09 09:36:05,237 WARN [LCM] [lcm-core-0] c.v.c.c.ScriptServiceImpl [ScriptServiceImpl.java:485] [/etc/vmware-marvin/scripts/lcm/scripts/checkCertNeedUpdate.sh]: Timed out, null return code. 2023-01-09 09:36:05,237 INFO [LCM] [lcm-core-0] c.v.c.c.ScriptServiceImpl [ScriptServiceImpl.java:486] [/etc/vmware-marvin/scripts/lcm/scripts/checkCertNeedUpdate.sh@localhost]: <stdout> 2023-09-14 09:56:12,247 WARN [SURROGATE] [lcm-core-0] c.v.c.c.ScriptServiceImpl [ScriptServiceImpl.java:485] [/etc/vmware-marvin/scripts/lcm/scripts/checkVxmCertExpiredAndDNS.sh]: Timed out , null return code. 2023-09-14 09:56:12,247 INFO [SURROGATE] [lcm-core-0] c.v.c.c.ScriptServiceImpl [ScriptServiceImpl.java:486] [/etc/vmware-marvin/scripts/lcm/scripts/checkVxmCertExpiredAndDNS.sh@localhost]: <stdout> 2023-09-14 09:56:12,248 ERROR [SURROGATE] [lcm-core-0] c.v.l.c.c.p.VxRailManagerCertVerifyPrechecker [VxRailManagerCertVerifyPrechecker.java:112] Failed to verify if the certificate expired or expired soon. 2023-09-14 09:56:12,249 INFO [SURROGATE] [lcm-core-0] c.e.m.m.e.DynamicReloadableResourceBundleMessageSource [DynamicReloadableResourceBundleMessageSource.java:17] Try to translate message: Pre-checking failure: Failed to verify the VxRail Manager certificate. Contact Support to fix it. 2023-09-14 09:56:12,249 INFO [SURROGATE] [lcm-core-0] c.e.m.m.e.DynamicReloadableResourceBundleMessageSource [DynamicReloadableResourceBundleMessageSource.java:19] Succeeded to translate me ssage: Pre-checking failure: Failed to verify the VxRail Manager certificate. Contact Support to fix it. -> Pre-checking failure: Failed to verify the VxRail Manager certificate. Contact Su pport to fix it. 2023-09-14 09:56:12,249 ERROR [SURROGATE] [lcm-core-0] c.v.l.s.LcmCheckHelperService [LcmCheckHelperService.java:91] Pre-checking failure: Failed to verify the VxRail Manager certificate. C ontact Support to fix it. com.vce.lcm.exception.LCMException: Pre-checking failure: Failed to verify the VxRail Manager certificate. Contact Support to fix it.
当您手动运行脚本 checkCertNeedUpdate.sh/checkVxmCertExpiredAndDNS.sh 时,需要五分钟以上的时间。
Cause
/etc/hosts 文件具有 VxRail Manager 的 FQDN 和 ::1 导致脚本中出现此延迟的条目。
Resolution
要解决此问题:
- 备份主机文件
cp /etc/hosts /etc/hosts.bak。 - 使用 VI 删除 VxRail Manager 的 FQDN,以及
::1从/etc/hosts文件中定义。 - 再次运行脚本,它应该立即提供输出。
- 重试升级。
修改前的主机文件:
vxrail:/var/log/mystic # cat /etc/hosts # VAMI_EDIT_BEGIN # Generated by Studio VAMI service. Do not modify manually. 127.0.0.1 vxrail.examplevxrail.com vxrail localhost ::1 vxrail.examplevxrail.com vxrail localhost ipv6-localhost ipv6-loopback # VAMI_EDIT_END
修改后的主机文件:
vxrail:/var/log/mystic # cat /etc/hosts # VAMI_EDIT_BEGIN # Generated by Studio VAMI service. Do not modify manually. 127.0.0.1 vxrail localhost vxrail.examplevxrail.com vxrail localhost ipv6-localhost ipv6-loopback # VAMI_EDIT_END
Affected Products
VMWare Cloud on Dell EMC VxRail E560F, VMWare Cloud on Dell EMC VxRail E560N, VxRail Appliance Family, VxRail Appliance Series, VxRail E560 VCF, VxRail E560F VCF, VxRail E560N VCF, VxRail G560 VCF, VxRail G560F VCF, VxRail P570 VCF, VxRail P570F VCF
, VxRail P580N VCF, VxRail S570 VCF, VxRail Software, VxRail V570 VCF, VxRail V570F VCF
...
Article Properties
Article Number: 000207426
Article Type: Solution
Last Modified: 15 Sept 2025
Version: 3
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