NetWorker VMware Protection vProxy：VM 快照建立工作未完成：拍攝快照時發生錯誤：不正確變更追蹤器錯誤代碼

Summary: 由於 VMware 快照失敗，VM 的 Dell NetWorker vProxy 備份會失敗。錯誤：快照建立工作失敗：拍攝快照時發生錯誤：不正確變更追蹤器錯誤代碼

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Symptoms

透過 NetWorker VMware Protection （NVP） vProxy 應用裝置執行的 VM 備份失敗

vProxy 記錄報告： 
/opt/emc/vproxy/runtime/logs/vbackupd/vbackupd-snapmgr.log

2023-02-28T01:24:10Z INFO: Connected to session on vCenter 'vcenter.local' Version '7.0.3 build-20845200, API:7.0.3.0', Uuid:#.
2023-02-28T01:24:10Z INFO: Creating snapshot type 'COPY' with timeout of 30 minutes ...
2023-02-28T01:24:10Z NOTICE: Snapshot free space threshold validation not requested.
2023-02-28T01:24:10Z INFO: Found virtual machine 'VMname' with MORef 'vm-#'.
2023-02-28T01:24:10Z INFO: Host 'esxihost.local' is running 7.0.3.
2023-02-28T01:24:10Z INFO: host version 7.0.3:true
2023-02-28T01:24:11Z ERROR: Snapshot creation task failed: An error occurred while taking a snapshot: Invalid change tracker error code.
2023-02-28T01:24:11Z ERROR: Unable to create quiesced snapshot: An error occurred while taking a snapshot: Invalid change tracker error code.
2023-02-28T01:24:11Z NOTICE: Snapshot free space threshold validation not requested.
2023-02-28T01:24:11Z WARN: Retrying as a non-quiesced snapshot: Unable to create quiesced snapshot: An error occurred while taking a snapshot: Invalid change tracker error code.
2023-02-28T01:24:11Z INFO: Task to create snapshot completed, errors = true.
2023-02-28T01:24:11Z ERROR: Unable to create non-quiesced snapshot after a retry attempt: An error occurred while taking a snapshot: Invalid change tracker error code.
2023-02-28T01:24:11Z INFO: Disconnected from session on vCenter 'vCenter.local'.

Cause

在 vCenter 內手動嘗試取得 VM 快照失敗。

Resolution

因應措施：

  1. 將虛擬機器 vMotion 至另一個 ESXi 主機。
  2. 再次執行手動快照。
  3. 手動快照成功後，vProxy 上的 VM 備份便會繼續進行
如果手動快照失敗或快照故障持續發生，請聯絡 VMware 支援。

vSphere 中虛擬機器快照概觀 （1015180）：HTTPs://kb.vmware.com/s/article/1015180  image.png

Affected Products

NetWorker

Products

NetWorker Family, NetWorker Series
Article Properties
Article Number: 000210940
Article Type: Solution
Last Modified: 03 Nov 2023
Version:  5
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