How to Get the Service Tag from Dell Switches

Summary: This is a general guide on how to get the Service Tag from dell switches (OS6, OS9, OS10, or SONiC).

This article applies to This article does not apply to This article is not tied to any specific product. Not all product versions are identified in this article.
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Instructions

When having issues on your system and want to open a case, you must provide the device service tag to Technical Support. There are two ways to get the service tag as shown below:

Physical Review 

If you are onsite and can physically touch the dell switch, you can get the Service Tag directly from the switch. There is a "Luggage Tag" in Dell switches either on the Front I/O side or the Rear Power Supply (PSU) side Panel. The luggage tag is marked with a blue color. Pull the luggage tag out of the switch, and there are more details on the switch including the "Service Tag".
The following are examples for different platforms:

  • N-Series

Dell PowerSwitch N3200-ON Series
This section covers the front panel (I/O panel) view of the PowerSwitch N3200-ON Series and also helps you identify the service tag. 
The switch has a pull-out luggage tag on the front (I/O side) left side of the switch box. The front of the luggage tag includes switch ID information.
Front panel view of 3200-ON switch
Figure 1: Front panel view of 3248TE-ON switch

The back of the luggage tag includes the switch number and a QR code. The QR code links to a How-To site where you can watch videos about switch installation, maintenance, and configuration. 
 
Back of Luggage tag of 3200-ON switch with QRL
Figure 2: Back of luggage tag of an N3200-ON switch with QRL

  • S-Series

S6100-ON Switch
The service tag is found from the pull-out tag on the Front (I/O-side) right side of the switch box. The pull-out tag is also known as the Luggage Tag. See to the view below for the physical location of the pull-out tag. 
S6100-ON switch front view showing physical location of pull-out tag
Figure 3: S6100-ON switch front view showing physical location of pull-out tag
Pull out the tag to find the service tag number.
 
Pull-out tag showing switch information including service tag
Figure 4: Pull-out tag showing switch information including service tag

  • Z-Series

Z9432F-ON Switch
This section covers the front panel view of the Z9432F-ON and helps you identify the service tag. The switch has a pull-out tag known as a luggage tag, on the Front (I/O-side) left bottom side of the switch box. The front of the luggage tag includes the switch ID information. 
Z9432F-ON switch front panel view showing physical location of pull-out tag
Figure 5: Z9432F-ON switch front panel view showing physical location of pull-out tag

 

The back of the luggage tag includes the switch number and a QR code. The QR code links to a How-To site where you can watch videos about switch installation, maintenance, and configuration. 
. 
Back of luggage tag of Z9432F-ON switch with QRL
Figure 6: Back of luggage tag of Z9432F-ON switch with QRL

  • X-Series

This section covers X-Series switches. 
This section covers the front panel view of the X-Series switches and helps you identify the luggage tag where the service tag number is found. 
Front panel view of the X-Series indicating where the luggage tag is located
Figure 7: Front panel view of the X-Series indicating where the luggage tag is located.

  • More Examples for S5200F-ON and Z9264F-ON switches:

The S5200F-ON Series switches have a pull-out tag known as a luggage tag, on the I/O or PSU-side of the switch. 
Front panel view
Figure 8: 
Rear panel view of S5212F
Figure 9: 
 
Front panel view -S5296F-ON
Figure 10: 
The Z9264F-ON switch has a pull-out tag, known as a luggage tag, on the Front (I/O-side), Right side of the switch box. 
Servicetag-Z9264F-ON
Figure 11: 

Command Line 

If the service tag cannot be get physically, there is another way to find it by remote command. Log in to the switch by SSH or telnet remotely, then enter into privilege mode (end with # prompt). 
The following are examples for different operating system (OS6, OS9, OS10, or SONiC).

  • OS6

N3248TE-ON Switch 
N3248TE-ON# show system id
Service Tag: H3GXXXX      
Serial Number: TW0HXY4CDNT123456789
Asset Tag: none
Unit Service tag       Serial number           Asset tag
---- ------------      --------------          ------------
1    H3GXXXX           TW0HXY4CDNT123456789    none

  • OS9

S6100-ON Switch
Note: The serial number is referred to as "Piece Part ID (PPID)" and is on the same line as the service tag. 
S6100-ON# show inventory
System Type            : S6100-ON
System Mode            : 1.0
Software Version       : 9.14(2.11)

Unit Type                      Serial Number  Part Number  Rev  Piece Part ID            Rev  Svc Tag  Exprs Svc Code
---------------------------------------------------------------------------------------------------------------------
* 1  S6100-ON-01-FE-66/34      NA             0WKFYN       A00  CN-0WKFYN-77931-65F-0014 A00  328XXXX  666 595 XXX 2
  1  S6100-MOD-8xETH100-T      NA             0J7H53       A00  CN-0J7H53-77931-659-0014 A00  N/A      NA
  1  S6100-MOD-8xETH100-4CXP-T NA             015FMD       A00  CN-015FMD-77931-63F-0049 A00  N/A      NA
  1  S6100-MOD-16xETH40-F      NA             00NYND       A00  CN-00NYND-77931-63L-0247 A00  N/A      NA
  1  S6100-ON-PWR-AC           NA             0C3JK8       A00  CN-0C3JK8-17972-5BN-00TV A00  N/A      NA
  1  S6100-ON-PWR-AC           NA             0C3JK8       A00  CN-0C3JK8-17972-5BN-00T9 A00  N/A      NA
  1  S6100-ON-FAN              NA             0KXXNJ       A00  CN-0KXXNJ-77931-659-0006 A00  N/A      NA
  1  S6100-ON-FAN              NA             0KXXNJ       A00  CN-0KXXNJ-77931-659-0001 A00  N/A      NA
  1  S6100-ON-FAN              NA             0KXXNJ       A00  CN-0KXXNJ-77931-64I-0012 A00  N/A      NA
  1  S6100-ON-FAN              NA             0KXXNJ       A00  CN-0KXXNJ-77931-659-0118 A00  N/A      NA
 * - Management Unit
Software Protocol Configured
--------------------------------------------------------------
  LLDP
  RSTP
  SNMP

  •  OS10

    Z9432F-ON Switch
    Note:     The serial number is referred to as "Piece Part ID (PPID)" and is on the same line as the service tag. 
    Z9432F-ON# show inventory
Product               : Z9432F-ON
Description           : Z9432F-ON 32x400GbE QSFP56-DD, 2x10GbE SFP+ Interface Module
Software version      : 10.5.4.4
Product Base          :
Product Serial Number :
Product Part Number   :

Unit Type                     Part Number  Rev  Piece Part ID             Svc Tag  Exprs Svc Code
-------------------------------------------------------------------------------------------------
* 1  Z9432F-ON                0GM6WJ       A00  TW-0GM6WJ-DNT00-0CH-0117  6QYXXXX  146 903 XXX X6
  1  Z9432F-ON-PWR-1-AC       0CPM5N       A00  CN-0CPM5N-DED00-0CE-0047
  1  Z9432F-ON-FANTRAY-1      0P6C79       A00  TW-0P6C79-DNT00-0CE-0106
  1  Z9432F-ON-FANTRAY-2      0P6C79       A00  TW-0P6C79-DNT00-0CE-0107
  1  Z9432F-ON-FANTRAY-3      0P6C79       A00  TW-0P6C79-DNT00-0CE-0108
  1  Z9432F-ON-FANTRAY-4      0P6C79       A00  TW-0P6C79-DNT00-0CE-0109
  1  Z9432F-ON-FANTRAY-5      0P6C79       A00  TW-0P6C79-DNT00-0CE-0110
  1  Z9432F-ON-FANTRAY-6      0P6C79       A00  TW-0P6C79-DNT00-0CE-0111
  1  Z9432F-ON-FANTRAY-7      0P6C79       A00  TW-0P6C79-DNT00-0CE-0112

  • SONiC

Z9264F-ON Switch 
Z9264F-ON# show version
Software Version  : 4.0.3-Enterprise_Advanced      
Product           : Enterprise SONiC Distribution by Dell Technologies
Distribution      : Debian 10.13
Kernel            : 4.19.0-9-2-amd64
Config DB Version : version_4_0_2
Build Commit      : 3100fce2f
Build Date        : Thu Dec  1 18:40:24 UTC 2022
Built By          : sonicbld@sonic-lvn-csg-005
Platform          : x86_64-dellemc_z9264f_c3538-r0
HwSKU             : DellEMC-Z9264f-C64      
ASIC              : broadcom
Hardware Version  : A01
Serial Number     : CN0DYJR5DND0093E0023      
Uptime            : 16:42:57 up 17:59, 1 user, load average: 2.41, 2.29, 2.20
Mfg               : Dell EMC

...<output omitted>... 

Z9264F-ON# show platform syseeprom
--------------------------------------------------------
Attribute                Value/State
--------------------------------------------------------
Crc 32                   :0x8D9BC2EF
Platform                 :x86_64-dellemc_z9264f_c3538-r0
Device Version           :1
Diag Version             :3.00.3.41-1
Hardware Version         :A01
Product Name             :Z9264F-ON      
Location                 :Slot 1
Manufacture Country      :CN
Mfg Date                 :2019-03-14
Mfg Name                 :DND00
Base Mac Address         :20:04:XX:XX:BB:C9
Mac Addresses            :640
Onie Version             :3.42.1.9-6
Part Number              :0DYJR5      
Serial Number            :CN0DYJR5DND0093E0023     
Service Tag              :HBSXXXX     
Vendor Ext               :0x00 0x00 0x02 0xA2
Vendor Name              :Dell EMC

Affected Products

N Series, PowerSwitch, S Series, X Series, OS9, Enterprise SONiC Distribution, SmartFabric OS10 Software
Article Properties
Article Number: 000211667
Article Type: How To
Last Modified: 17 Feb 2026
Version:  5
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