PPDM：還原失敗，並顯示「vCenter 工作失敗：指定的參數不正確：快照 ID」

Summary: PowerProtect Data Manager 無法使用 SDM 將虛擬機器 （VM） 還原至 vCenter。PowerProtect Data Manager VMware VM 還原失敗，並顯示錯誤訊息：「vCenter 工作失敗：指定的參數不正確：快照 ID」

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Symptoms

使用 VMware vCenter ESXi 8.0.u1 或更新版本搭配低於 19.14 版的 PowerProtect Data Manager 時，VM 還原工作會失敗，並傳回：

ARV0019: VM Direct engine is unable to to restore the virtual machine 'VMName' on vCenter 'vCenterName' because of a vCenter API issue.

在「閱讀更多」部分下，報告了類似於以下內容的錯誤訊息：

Session 'xxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx' is unsuccessful: Unable to perform full-restore SDM operation.  Unsuccessful after 99 attempts over <time>.  The vCenter task for 'SDM Commit Restore' completed with state 'error'.  The vCenter task failed:  A specified parameter was not correct: snapshot Id

Cause

VMware vCenter ESXi 8.0.u1 與 PowerProtect Data Manager 19.14 版及更新版本相容。

Resolution

如果遇到此問題，請將 PowerProtect Data Manager 升級至 19.14 版或更新版本。

如果無法執行此作業，且 vCenter ESXi 主機為 8.0.u1，請聯絡 Dell 技術支援部門 ，並提及本文 ID。

Products

PowerProtect Data Manager Software, PowerProtect DM5500
Article Properties
Article Number: 000216715
Article Type: Solution
Last Modified: 02 Sept 2025
Version:  4
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