Avamar: Intermittent Virtual Machine Image Backup Failure with Error "vSphere Task failed"

Summary: Intermittent virtual machine (VM) image backup failure with error "vSphere Task failed (snapshot error=45): There are two usable fault domains. The operation requires one more usable fault domain" when the VxRail appliance manages the vCenter. ...

This article applies to This article does not apply to This article is not tied to any specific product. Not all product versions are identified in this article.

Symptoms

Backup fails at the snapshot creation phase with the following errors:

2023-08-06 23:06:32 avvcbimage Error <44034>: vSphere Task failed (snapshot error=45): 'There are currently 2 usable fault domains. The operation requires 1 more usable fault domains.'.
2023-08-06 23:06:32 avvcbimage Error <44020>: Snapshot 'Avamar-169136317118b22ef41ebc7a87342f2790f581058cfa460bfd' creation for VM '[VxRail-Virtual-SAN-Datastore-xxxx-xxxx-xx] xxx-xxxx-xxx/vm_name.vmx' task creation encountered a problem

This issue occurs sporadically with random VMs that reside on a vSAN datastore managed by VxRail.

The same error message as above is observed in the vSphere UI:

Create Snapshot message: There are currently 2 usable fault domains. The operation requires 1 more usable fault domains.
--> An error occurred while taking a snapshot: Out of resources.

error on vSphere UI

Cause

VxRail uses the concept of "Fault Domains." Fault Domains in vSAN are an optional configuration to improve the resilience of a vSAN cluster. It ensures that data in the cluster remains available if failure or unavailability of a single host, or multiple hosts.

As per the following VMware KB: Unable to snapshot VMs when less than the minimum required hosts of a specific storage policy are online This hyperlink is taking you to a website outside of Dell Technologies., vSAN requires a minimum number of hosts to satisfy its storage policy. If one of these hosts becomes unavailable, vSAN does not allow the provisioning of new objects because there are not enough resources to satisfy the applied storage policy.

The root cause analysis of this backup failure indicates that the vSAN Witness Host is in the backup policy. Backing up the Witness Host is not recommended, as snapshot operations can cause the above discrepancy, which affects other running backups with the above errors.

Resolution

Exclude the vSAN Witness Host from the backup policy.

Affected Products

Avamar, Avamar Client for VMware
Article Properties
Article Number: 000218580
Article Type: Solution
Last Modified: 16 Feb 2024
Version:  3
Find answers to your questions from other Dell users
Support Services
Check if your device is covered by Support Services.