Windows Server: In-Band Management of PERC and HBA Controllers Shows Incorrect Information

Summary: This article talks about PERC and HBA Controllers not getting detected or their status is unknown when queried by utilities like PERC CLI or OMSA that use in-band management.

This article applies to This article does not apply to This article is not tied to any specific product. Not all product versions are identified in this article.
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Symptoms

Indications of the issues:

  1. Install the Windows server operating system or WinPE on the server.
  2. Run the commands to check the health status or retrieve information of the PERC controllers. Utilities such as PERC CLI and OpenManage Server Administrator (OMSA) show incorrect information.
PERC CLI output showing the product description as Unknown
PERC CLI output showing the product description as Unknown:
OpenManage Server Administrator showing disk state as Unknown
OpenManage Server Administrator showing disk state as Unknown
  1. The CIOCTL commands fail with error code 0x8 ERROR_NOT_ENOUGH_MEMORY or controller NOT FOUND Error.
Output from Storelibdebug.txt 
Tue Jul 20 09:13:19.360 2021 : 1828: SendIoctl: Exit: retVal 0x8017, GetLastError() 0x8
Tue Jul 20 09:13:19.361 2021 : 1828: DiscoverCtrl: GetDriverCtrlId failed for scsi port 0. rval 0x8017
8 (0x8) Error code in window OS
ERROR_NOT_ENOUGH_MEMORY : Not enough memory resources are available to process this command


Dell management applications, OMSA and OpenManage Enterprise, fail to report the health status of storage controllers and drives. The result is the failure of Dell Server health management software and solutions for customers.

Affects:
The following PERC 9 Controllers with inbox driver have a limitation of using the first 4 GB of physical memory for SRB extension and uncache extension.
H730
H330
HBA330

Affects:
All Windows Server and WinPE versions
 

Note: iDRAC reporting is not impacted.

Cause

The cause is no available pages within the first 4 GB physical memory location resulting in IOCTL failure.

Due to unavailability of required memory, the storport driver fails to build the SRB packet to complete the required IOCTL request. As a result, IOCTL calls fail with insufficient memory error. (Error code: 8)

This issue occurs due to a limitation of the storage controller. They can only deal with the address of the first 4 GB of physical memory for SRB extension and uncache extension. 

Resolution

A reboot may temporarily resolve the issue.
This limitation is remediated with Out-Of-Box drivers for specific adapters only.

For PERC10 and later, use the links below:

 
NOTE: Out-Of-Box drivers are not available for the controllers listed below. There is no solution for PERC9 HBA family controllers.
 
  • PERC H730P MX
  • PERC H730P Adapter
  • PERC H730 Adapter
  • PERC H730P Mini
  • PERC H730 Mini
  • PERC H330 Adapter
  • PERC H330 MX
  • PERC H330 Mini
  • HBA330 MX
  • HBA330 MMZ
  • HBA330 Mini
  • HBA330 Adapter

Affected Products

PERC9/SAS HBAs, HBA330 MMZ, HBA330 MX, PowerEdge RAID Controller H730P MX, PowerEdge RAID Controller H730, PowerEdge RAID Controller H730P
Article Properties
Article Number: 000220053
Article Type: Solution
Last Modified: 19 May 2026
Version:  5
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