Alienware Pro Wireless Gaming Keyboard and Alienware Pro Wireless Gaming Mouse Not Detected in Alienware Command Center
Summary:Learn what to do if the Alienware Pro Wireless Gaming Keyboard and Alienware Pro Wireless Gaming Mouse are not detected in Alienware Command Center (AWCC).
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Users of the Alienware Pro Wireless Gaming Keyboard and Alienware Pro Wireless Gaming Mouse may observe the devices not showing up in AWCC after connecting them to the computer.
Affected Devices:
Alienware Pro Wireless Gaming Keyboard
Alienware Pro Wireless Gaming Mouse
Cause
Alienware Command Center versions lower than v6.1 do not support the Alienware Pro Wireless Gaming keyboard and Alienware Pro Wireless Gaming Mouse.
Resolution
Reference the information below for more information about Alienware and Dell G-series computers that are affected.
Note: Alienware Command Center is required for some Alienware Pro Wireless Gaming Keyboard and Alienware Pro Wireless Gaming Mouse features.
Alienware Pro Wireless Gaming Keyboard features that require Alienware Command Center:
Lighting effects including color and animation.
Key binds and macros
Battery saver mode
Alienware Pro Wireless Gaming Mouse features that require Alienware Command Center:
Polling rate
Key bind and macro
Battery level
Lift-off distance (LOD)
Battery saver mode
Affected platforms and supported Alienware Command Center versions:
Platforms supported with Alienware Command Center version 6.1:
Alienware Aurora R16
Dell G15 5530
Dell G15 5535
Dell G16 7630
Alienware m16 R1
Alienware m16 R1 AMD
Alienware m16 R2
Alienware m18 R1
Alienware m18 R1 AMD
Alienware m18 R2
Alienware x14 R2
Alienware x16 R1
Alienware x16 R2
For platforms supported by Alienware Command Center 6.1, download and install Alienware Command Center 6.1 or later.
Platforms supported with Alienware Command Center version 6.2:
Alienware Aurora R15
Alienware Aurora R15 AMD
Alienware x14
Alienware x15 R2
Alienware x17 R2
Alienware m15 R7
Alienware m17 R5 AMD
For computers supported by Alienware Command Center 6.2, download and install Alienware Command Center 6.2 or later.
Platforms supported with Alienware Command Center version 6.4:
Alienware Aurora R12
Alienware Aurora R13
Alienware Aurora Ryzen Edition R14
Dell G15 5520
Dell G15 5521 Special Edition
Dell G15 5525
Dell G16 7620
For computers supported by Alienware Command Center 6.4, download and install Alienware Command Center 6.4 or later.
Platforms supported with a future Alienware Command Center version (expected release window and version number are not yet determined):
Alienware Aurora Ryzen Edition R10
Alienware Aurora R11
Alienware m15 R4
Alienware m15 Ryzen Edition R5
Alienware x15 R1
Alienware x17 R1
Dell G15 5510
Dell G15 5511
Dell G15 5515 Ryzen Edition
How to identify the Alienware Command Center version
You can check the Alienware Command Center version that is installed by going to Settings, Apps, and then Apps & features.
If the version of Alienware Command Center is not version 6.1 version or later: