PowerMax: How to reset/recover lost Unisphere for PowerMax and vApp Manager password

Summary: How to reset/recover lost Unisphere for PowerMax and vApp Manager password?

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Instructions

CAUTION: THERE IS NO WAY TO RESET OR RECOVER A LOST UNISPHERE FOR POWERMAX PASSWORD (SMC) or VAPP MANAGER PASSWORD.
THE ONLY WAY TO LOGIN BACK INTO UNISPHERE FOR POWERMAX AS WELL AS VAPP MANAGER IS BY RE-INSTALLING IT.

 

  1. For Standalone set up (Windows/Linux): Re-install the Unisphere for PowerMax by using appropriate exe/bin file. This can be done by customers. (vApp Manager is not applicable for Standalone Windows or Linux setup).
  2. For Embedded Unisphere for PowerMax (eMgmt): Support will re-install the GOS containers. Raise a case with Dell Technologies PowerMax support team with the correct array ID and allow TSE to re-install the GOS containers. TSE saves appropriate performance database backup (if any).
  3. For Unisphere for PowerMax Virtual Appliance - Re-deploy the vApp using correct ova file. This can be done by customers.


IMPORTANT NOTES:

  • Save the available performance database backup files (if any) before re-installation. This is in .dat format.
  • If performance database backups were not taken, then performance data is lost during re-installation.
  • While re-installing the eMgmt/GOS containers, support saves performance database backup files (if any).
  • See the Unisphere for PowerMax Installation guide for detailed procedure
NOTE: Log in to Dell.com is required to view the contents of the below links.

Unisphere for PowerMax Documentation
Unisphere for PowerMax Downloads
Reference KB Procedure to Upgrade Solutions Enabler & Unisphere for VMAX/PowerMax

For any problems while performing the above activities, open a ticket with Unisphere for PowerMax support.
 

NOTE: ANY LOST PASSWORD CANNOT BE RESET OR RECOVERED BY DELL SUPPORT AS IT IS A VIOLATION OF POLICY.

Affected Products

Unisphere for PowerMax
Article Properties
Article Number: 000222294
Article Type: How To
Last Modified: 24 Sept 2025
Version:  4
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