VxRail: Upgrade Failed From 7.0.410 to 8.0.201 With Error "Internal Server Error"

Summary: VxRail upgrade failed from 7.0.410 to 8.0.201 with error "Internal Server Error."

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Symptoms

VxRail upgrade from 7.0.410 to 8.0.201 fails with error:

"Failure occurred while running an upgrade for bundle: VXRAIL_COMPOSITE-8.0.201-28354422_for_7.0.x.zip. The error message: Trigger set customized depot meets exception, detail: Meet error in vlcm service request exchange, please check log for detail.{"message": "Internal Server Error"} . "

 


Screenshot of upgrade error 

vCenter and VxRail manager had been upgraded and failed on the ESXi upgrade stage.

Logs: 

"2024-03-17 01:48:49,708" microservice.vlcm "2024-03-17T01:48:49.139789867Z stderr F     depot_service.add_depot(depot_url)"
"2024-03-17 01:48:49,708" microservice.vlcm "2024-03-17T01:48:49.139792535Z stderr F   File ""/home/app/services/online_depot_service.py"", line 47, in add_depot"
"2024-03-17 01:48:49,708" microservice.vlcm "2024-03-17T01:48:49.139794932Z stderr F     raise Exception(response.content)"
"2024-03-17 01:48:49,708" microservice.vlcm "2024-03-17T01:48:49.139798031Z stderr F Exception: b'{""error_type"":""INVALID_ARGUMENT"",""messages"":[
{""args"":[""https://vxmxxx/vlcm/depot/vlcm/components/ESXi-8.0.2_22380479-72deb405/index.xml""],""default_message"":""Online Depot URL \'https://vxman/vlcm/depot/vlcm/components/ESXi-8.0.2_22380479-72deb405/index.xml\' is not valid or cannot be reached now."",""localized"":""Online Depot URL \'https://vxmxxx/vlcm/depot/vlcm/components/ESXi-8.0.2_22380479-72deb405/index.xml\' is not valid or cannot be reached now."",""id"":""com.vmware.vcIntegrity.lifecycle.depots.online.Invalid""}
]}'"

In the above log file, we can see that the VxRail Manger server was shown as "vxmxxx" instead of the fully qualified domain name (FQDN) "vxmxxx.<domain>."
This causes issues accessing "https://vxman/vlcm/depot/vlcm/components/ESXi-8.0.2_22380479-72deb405/index.xml" due to SSL verification.

Checking with the command below it shows the short name:

hostname -f
Manually setting the name to FQDN makes no change to the error.

Cause

The /etc./hosts file was customized: 

10.10.10.10  vxmxxx   vxmxxx.test.com

The recommended format is to place the long name first such as:

10.10.10.10  vxmxxx.test.com  vxmxxx

Resolution

To resolve this issue, modify the hosts file.

  • Either remove the short name or place it after the FQDN.
  • The command "hostname -f" will show the long name and VxRail Manager will now the use the long name for the API call. 

Affected Products

VxRail, VxRail Appliance Series, VxRail Software
Article Properties
Article Number: 000224161
Article Type: Solution
Last Modified: 20 May 2026
Version:  3
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