Display Scaling Issues After Switching Resolution in Alienware AW2725QF Gaming Monitor

Summary: Alienware 27 4K Dual-Resolution Gaming Monitor AW2725QF has a Dual-Resolution feature that allows switching between Full High Definition (FHD) (360 Hz*) and 4K (180 Hz*) resolution (* With Overclock turned on). ...

This article applies to This article does not apply to This article is not tied to any specific product. Not all product versions are identified in this article.
Check out other resources

Instructions

To avoid screen disruptions, the following On-Screen Display (OSD) warning message appears to advise users to close their game application before switching resolution:
OSD warning message before switching resolution

There are scenarios where there are screen disruptions (display scaling issues) for some games even though the game application was closed before switching resolution. This behavior depends on game implementation and is NOT a monitor issue.

Scenario 1: After switching from 4K to FHD, the game scales to four times the screen size.

The current resolution is 4K:
Before switching resolution from 4K to FHD

After switching resolution to FHD, the game scales to four times the screen size.
After switching resolution from 4K to FHD

To work around this issue, follow these steps:

  1. Revert back to 4K resolution
  2. Change Resolution to FHD in the game settings
  3. Close the game
  4. Switch the monitor resolution to FHD
  5. Restart the game

Scenario 2: After switching from FHD to 4K, the game scales to one quarter the screen size.

The current resolution is FHD:
Before switching resolution from FHD to 4K

After switching resolution to 4K, the game scales to one quarter the screen size.
After switching resolution from FHD to 4K

To work around this issue, follow these steps:

  1. Set the Resolution to 4K in game settings.
    Selecting 4K Resolution in game settings
Note: For both scenarios, go to game settings after switching resolution to set the Refresh Rate to the wanted value.

For display scaling issues arising after switching from FHD to 4K or FHD to 4K, these workarounds might work depending on the game:

  1. If the game is in Windowed mode, double-click the title bar of the game application or press Alt + Enter key to restore the image size.
  2. For games developed with the Source game engine from Valve,
    1. Close the game
    2. Right-click the game and select Properties.
      Game Properties
    3. In the General tab, go to Launch Options and enter -autoconfig.
      Launch Options
      autoconfig
    4. Restart the game

More information is available in the User's Guide.

Affected Products

Alienware 27 4K Dual-Resolution Gaming Monitor AW2725QF
Article Properties
Article Number: 000227728
Article Type: How To
Last Modified: 21 May 2026
Version:  6
Find answers to your questions from other Dell users
Support Services
Check if your device is covered by Support Services.